Dynamic Front of House Manager with expertise in enhancing guest experiences. Proven ability to resolve customer complaints and implement effective training programs.
Overview
9
9
years of professional experience
Work History
Bartender Shift Manager
Neon Moon Bar
San Diego, CA
10.2023 - Current
Resolved customer complaints effectively, maintaining positive relationships and repeat business.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Developed and maintained extensive knowledge of cocktail recipes and beverage offerings.
Front of House Manager
Buckboards BBQ and Brew
San Diego, CA
03.2022 - 10.2023
Supervised front of house operations, ensuring seamless service and guest satisfaction.
Developed and implemented staff training programs to enhance customer service skills.
Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.
General Manager
619 Spirits
San Diego, CA
07.2017 - 03.2021
Oversaw daily operations to ensure exceptional customer service and dining experience.
Conducted performance evaluations, providing constructive feedback to improve team productivity.
Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.