Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Andrews

San Diego,CA

Summary

Dynamic Front of House Manager with expertise in enhancing guest experiences. Proven ability to resolve customer complaints and implement effective training programs.

Overview

9
9
years of professional experience

Work History

Bartender Shift Manager

Neon Moon Bar
San Diego, CA
10.2023 - Current
  • Resolved customer complaints effectively, maintaining positive relationships and repeat business.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed and maintained extensive knowledge of cocktail recipes and beverage offerings.

Front of House Manager

Buckboards BBQ and Brew
San Diego, CA
03.2022 - 10.2023
  • Supervised front of house operations, ensuring seamless service and guest satisfaction.
  • Developed and implemented staff training programs to enhance customer service skills.
  • Collaborated with back of house management to ensure seamless communication between kitchen and service staff for optimal dining experiences.

General Manager

619 Spirits
San Diego, CA
07.2017 - 03.2021
  • Oversaw daily operations to ensure exceptional customer service and dining experience.
  • Conducted performance evaluations, providing constructive feedback to improve team productivity.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.

Education

El Capitan
Lakeside

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Ordering supplies

Timeline

Bartender Shift Manager

Neon Moon Bar
10.2023 - Current

Front of House Manager

Buckboards BBQ and Brew
03.2022 - 10.2023

General Manager

619 Spirits
07.2017 - 03.2021

El Capitan