Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Apao

'Ewa Beach,HI

Summary

Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Upbeat personality, with a focus on guest experiences. Works extremely well under pressure, and enjoys fast pace environments.

Overview

12
12
years of professional experience

Work History

Server

Chili's Restaurant
10.2017 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.

Supervisor

Boost Mobile
07.2015 - 10.2017
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Achieved results by working with staff to meet established targets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and input information into database system.
  • Completed store opening and closing procedures and balanced tills.

Server

Hula Grill Waikiki
12.2013 - 02.2015
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Server

Indigo
11.2011 - 12.2013
  • Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
  • Coordinated with food preparation staff for time plating and delivery of meals to dining room guests to guarantee freshness and acceptable temperature.
  • Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Assisted with bartending duties during high-volume shifts.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.

Education

High School Diploma -

Leilehua High School
Wahiawa, HI

Skills

  • Cocktail Knowledge
  • Waiting Tables
  • Menu Memorization and Presentation
  • Sales Techniques
  • Quality Control
  • Suggestive Selling
  • Natural Leadership
  • Food Preparation and Safety
  • Works well under pressure
  • Point-of-Sale (POS) Software
  • High-Energy and Stamina
  • Server Training

Timeline

Server

Chili's Restaurant
10.2017 - Current

Supervisor

Boost Mobile
07.2015 - 10.2017

Server

Hula Grill Waikiki
12.2013 - 02.2015

Server

Indigo
11.2011 - 12.2013

High School Diploma -

Leilehua High School

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Samantha Apao