Samantha Assif
Morgantown,WV
Summary
Results-driven retail supervisor with 18 years of management experience. Expertise in operations, cash handling, and customer service within high-volume environments. Demonstrates ability to lead teams, enhance operational efficiency, and ensure financial accuracy. Skilled in fostering customer satisfaction and implementing strategies for business growth and employee development.
Overview
12
12
years of professional experience
Work History
Front End Department Supervisor
Lowe's
Morgantown, WV
02.2019 - Current
- Manage customer complaints, and rectify issues to complete customer satisfaction.
- Monitor daily sales goals, analyze data, and maintain records of performance metrics.
- Analyze trends in customer purchases, and develop strategies for increasing sales.
- Provide guidance and direction on technical issues, customer service initiatives, and product knowledge.
- Promote the store loyalty program to increase customer engagement and drive consistent sales.
- Selected to visit several Lowe's stores in the region to support inventory management processes.
Head Cashier
Lowe's
Morgantown, WV
08.2016 - 02.2019
- Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Handled returns, exchanges, and refunds per company policy, while maintaining a high level of customer satisfaction.
- Implemented loss prevention measures to reduce shrinkage and improve profitability.
- Monitored register drawers to ensure adequate change was available throughout each shift.
Cash Office Clerk
Lowe's
Morgantown, WV
03.2013 - 08.2016
- Balanced daily cash register totals to ensure accuracy of transactions.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Assisted customers with financial transactions and resolved any discrepancies.
- Processed invoices, payments, and maintained supplies needed for the front end.
Education
Certificate in Practical Nursing - LPN
Fayette County CTI
Uniontown, PA09-2019
Some College (No Degree) - Psychology
West Virginia University
Morgantown, WVSkills
- Customer service
- Team leadership
- Sales analysis
- Inventory control
- Loss prevention strategies
- Cash management
- Conflict resolution
- Client engagement
Timeline
Front End Department Supervisor
Lowe's
02.2019 - Current
Head Cashier
Lowe's
08.2016 - 02.2019
Cash Office Clerk
Lowe's
03.2013 - 08.2016
Certificate in Practical Nursing - LPN
Fayette County CTI
Some College (No Degree) - Psychology
West Virginia University
Similar Profiles
NATHAN MUAMBANATHAN MUAMBA
Department Manager at Lowe'sDepartment Manager at Lowe's
Katelyn KorbeKatelyn Korbe
Cashier at Lowe'sCashier at Lowe's
Jamal HaywoodJamal Haywood
Loaders/Stockers at Lowe'sLoaders/Stockers at Lowe's
Courtney JohnsonCourtney Johnson
Operations Assistant Store Manager at Lowe'sOperations Assistant Store Manager at Lowe's
Emily AmmerEmily Ammer
Sales Lead at Loft OutletSales Lead at Loft Outlet