Joseph Howell
Seaford,VA
Summary
Seasoned Auto Damage Appraiser with a proven track record at Elephant Insurance, enhancing customer satisfaction and streamlining claims processes. Expert in estimating repair costs and fostering teamwork, I've significantly contributed to organizational growth and efficiency. Skilled in vehicle inspection and adept at fostering professional relationships, my approach has consistently exceeded monthly appraisal targets.
Qualified Auto Damage Appraiser with robust background in auto damage assessment and claims processing. Proven ability to accurately appraise vehicle damage and negotiate settlements efficiently. Demonstrated expertise in utilizing estimating software and providing exceptional customer service.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
Elephant Insurance
02.2015 - 11.2024
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Enhanced customer satisfaction by efficiently managing auto claims and providing prompt resolutions.
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Streamlined the appraisal process by implementing an efficient documentation system, resulting in faster claim resolutions.
- Negotiated completed damage estimates and repair costs.
Auto Damage Appraiser
Economy Auto Appraisal
01.1999 - 01.2015
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Streamlined the appraisal process by implementing an efficient documentation system, resulting in faster claim resolutions.
- Promoted a safe working environment by adhering to established safety procedures while inspecting vehicles and reviewing repair shop safety protocols.
- Negotiated completed damage estimates and repair costs.
- Built strong relationships with local automotive repair shops, fostering a smooth claims process for all parties involved.
- Demonstrated expertise in various makes and models of vehicles, allowing for precise identification of necessary repairs during damage assessment.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting. (Owner of Economy Auto)
- Contributed to company growth by consistently meeting or exceeding monthly targets for completed appraisals.
Education
High School Diploma -
Kecoughtan High School
Hampton, VA06-1975
Skills
- Estimating repair costs
- Professionalism and ethics
- Computer software proficiency
- Organizational growth
- Fraud detection awareness
- Integrity and ethics
- Teamwork orientation
- Vehicle inspection proficiency
- Auto body repair
Certification
- Advanced Materials Damage Analysis Certification– I-CAR.
Timeline
Auto Damage Appraiser
Elephant Insurance
02.2015 - 11.2024
Auto Damage Appraiser
Economy Auto Appraisal
01.1999 - 01.2015
High School Diploma -
Kecoughtan High School
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