Samantha Benson
Holly Springs,NC
Summary
Motivated and reliable professional with 4+ years of customer service experience in fast-paced environments. Strong background in leadership, team coordination, and client interaction. Proven ability to manage multiple responsibilities while maintaining efficiency and high service standards. Interested in applying communication and people skills to marketing, public relations, or sales roles.
Overview
6
6
years of professional experience
Work History
Server
Pho University
Charlotte, NC
01.2025 - Current
- Delivered fast, accurate service, enhancing customer satisfaction in high-volume restaurant environment
- Took orders from customers accurately and in a timely manner.
- Collaborated with team members to streamline service delivery during peak shifts, improving overall team efficiency.
- Handle cash transactions and operate POS systems with accuracy
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Front-of-House Supervisor / Cashier
Bep Vietnamese Kitchen
Holly Springs, NC
01.2022 - 07.2024
- Oversaw front-of-house operations, ensuring effective scheduling and staff supervision for optimal service delivery
- Led team members to deliver consistent, high-quality service
- Ensured operational efficiency and high customer satisfaction through proactive problem-solving and support
- Resolved customer concerns professionally and efficiently
- Developed and implemented training for staff on customer service standards and menu knowledge, enhancing overall guest experience.
- Conducted interviews and trained new employees
- Assisted in inventory management of supplies and restaurant materials.
Cashier
China Uno
Holly Springs, NC
01.2020 - 01.2021
- Delivered friendly and efficient customer service to foster positive customer relationships
- Processed customer orders and payments accurately
- Assisted in food preparation and packaged orders to ensure quality and timely service
- Maintained clean and organized service area to enhance customer experience
- Collaborated with team members to ensure smooth store operations during shifts.
Education
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte
Charlotte05-2028
Skills
- Menu knowledge
- Sales techniques
- Cash Handling & POS Systems
- Inventory management
- Customer communication
- Guest relations
- Time Management & Multitasking
- Organization & Attention to Detail
- Conflict Resolution
- Staff training
- Team leadership
- Communication skills
Additional Information
4+ years of customer service and restaurant experience, Strong interpersonal and problem-solving skills, Adaptable, dependable, and team-oriented
Timeline
Server
Pho University
01.2025 - Current
Front-of-House Supervisor / Cashier
Bep Vietnamese Kitchen
01.2022 - 07.2024
Cashier
China Uno
01.2020 - 01.2021
Bachelor of Arts - Communication Studies
University of North Carolina At Charlotte