Samantha Berger
Summary
Detail-oriented team player with strong organizational skills. Organized and dependable with ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bartender & Server
Matanuska Brewing Company
2023.08 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Upheld strict regulations for safe alcohol service and food safety.
- Performed opening and closing duties, printing sales reports and setting up for incoming shift.
- Kept bar presentable and well-stocked to meet customer needs.
Fraud Specialist
Credit Union 1
2016.11 - 2023.06
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Performed risk assessments to determine level of fraud risk and prioritize investigations.
- Evaluated customer data to identify and prevent fraudulent activities.
- Developed and implemented procedures to detect and prevent fraud.
- Tracked fraud cases and monitored trends to develop strategies for prevention.
- Coached and trained staff on fraud prevention techniques to increase awareness and reduce risk.
- Reviewed transactions and receipts to identify any suspicious activity.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
Barista
Java The Hut
2021.12 - 2022.10
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines and utensils daily.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Opening and closing duties including balancing cash drawer and making deposits.
Jewelry Sales Associate
Fred Meyer Jewelers
2015.08 - 2016.02
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Shift Manager
McDonald's
2013.05 - 2015.08
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Bachelor of Science - Nursing
University of Alaska Anchorage
Anchorage, AK12.2025
A.J. Dimond High School
Anchorage05.2015
Skills
- Customer Service
- Team Training and Development
- Highly Reliable
- Staff Education and Training
- Cash Handling Expertise
- Staff Scheduling
Certification
- TAP Certification
- American Heart Association BLS Provider Certification
Timeline
Bartender & Server
Matanuska Brewing Company
2023.08 - Current
Barista
Java The Hut
2021.12 - 2022.10
Fraud Specialist
Credit Union 1
2016.11 - 2023.06
Jewelry Sales Associate
Fred Meyer Jewelers
2015.08 - 2016.02
Shift Manager
McDonald's
2013.05 - 2015.08
Bachelor of Science - Nursing
University of Alaska Anchorage
A.J. Dimond High School
- TAP Certification
- American Heart Association BLS Provider Certification
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