Samantha Blackwell
Gaffney,SC
Summary
Accomplished Store Manager with a proven track record at Loft Outlet, enhancing customer satisfaction through expert team leadership and retail experience. Skilled in cash management and POS software, adept at driving sales and reducing shrink. Known for exceptional organizational skills and the ability to cultivate strong vendor relations, consistently delivering results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Merchandise Associate
Lowes Home Improvment
05.2024 - Current
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
Server
Daddy Joes B B Q
06.2023 - 07.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Store Manager
Loft Outlet
07.2019 - 10.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Blacksburg High School
Blacksburg, SC06-2018
Skills
- Retail experience
- Store organization
- Cash management
- Planogram execution
- Shrink reduction
- POS software
- Product inventory counts
- Vendor relations
Timeline
Merchandise Associate
Lowes Home Improvment
05.2024 - Current
Server
Daddy Joes B B Q
06.2023 - 07.2024
Store Manager
Loft Outlet
07.2019 - 10.2022
High School Diploma -
Blacksburg High School
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