Samantha Bradford
Crosby,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Representative/Clerk Processor
Walmart
Baytown, TX
03.2021 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Packing and Shipping Clerk
Amazon
Houston, TX
11.2020 - 03.2021
- Verified and inspected items to be shipped for conformance to specifications.
- Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
- Calculated cost of shipping based on weight, dimensions, destination of package.
- Received incoming shipments from vendors and checked contents against purchase order documentation.
Quality Manager
Formtex Plastics Corporation
Houson, TX
01.2008 - 11.2019
- Performed internal audits of production processes to identify areas of improvement and non-conformities.
- Monitored product performance against customer specifications and standards, ensuring that all products met the required standards.
- Conducted training sessions for employees on quality assurance processes, techniques and tools.
- Resolved customer inquiries and complaints requiring management-level escalation.
Education
Some College (No Degree) - Business Administration
Southern New Hampshire
Manchester, NHSkills
- Information Security
- Problem-solving abilities
- Microsoft Office Suite
- System implementation
- Professional telephone demeanor
- Customer Service
- Technical Support
- Account Management
Timeline
Customer Service Representative/Clerk Processor
Walmart
03.2021 - Current
Packing and Shipping Clerk
Amazon
11.2020 - 03.2021
Quality Manager
Formtex Plastics Corporation
01.2008 - 11.2019
Some College (No Degree) - Business Administration
Southern New Hampshire