Samantha Bravo
Scranton,PA
Summary
Dynamic Internet Sales Manager with a proven track record at Tom Hesser Dealerships, leveraging digital marketing and lead generation strategies to enhance customer engagement. Skilled in social media marketing and team leadership, I successfully implemented CRM software, boosting team efficiency and driving brand visibility through innovative online sales techniques.
Overview
10
10
years of professional experience
Work History
Internet Sales Manager
Tom Hesser Dealerships
05.2024 - Current
- Assisted in managing online sales channels to enhance customer engagement
- Supported development of digital marketing strategies to increase brand visibility
- Collaborated with cross-functional teams to optimize user experience on e-commerce platforms
- Conducted market research to identify trends and inform product offerings
- Monitored website analytics to assess performance and suggest improvements
- Provided administrative support for sales initiatives and promotional campaigns
- Engaged with customers through social media platforms to boost online presence
- Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Salesperson
Scranton Dodge Chrysler Jeep
02.2023 - 06.2024
- Developed strong product knowledge to effectively address customer inquiries and enhance sales opportunities.
- Executed daily sales strategies, contributing to improved in-store promotions and customer engagement efforts.
- Assisted customers in product selection, ensuring a positive shopping experience through personalized service.
- Collaborated with team members to maintain optimal inventory levels and visual merchandising standards.
Personal Loan Specialist
One Main Finanical
06.2022 - 01.2023
- Analyzed client financial situations to recommend suitable personal loan products.
- Processed loan applications efficiently, ensuring compliance with regulatory requirements.
- Educated clients on loan terms and conditions, enhancing understanding of financial obligations.
- Collaborated with underwriting teams to expedite approval processes and resolve issues.
- Monitored loan portfolios for potential risks, implementing proactive measures to mitigate defaults.
- Negotiated loan terms and conditions with customers to secure best deal.
Senior Customer Service Analyst
Cigna
08.2015 - 05.2022
- Analyzed customer inquiries to identify trends and improve service quality.
- Developed training materials to enhance team knowledge and performance.
- Collaborated with cross-functional teams to streamline issue resolution processes.
- Implemented feedback mechanisms to gather customer insights and drive enhancements.
- Mentored junior analysts, fostering a culture of continuous improvement and excellence.
- Led initiatives to optimize customer support workflows, reducing response times significantly.
- Managed high-stress situations with tact and professionalism, maintaining positive relationships with customers during difficult interactions.
Education
Diagnostic Medical Sonography
Lackawanna College
Scranton, PAHigh School Diploma -
Scranton High School
Scranton, PA2014
Skills
- Team leadership qualities
- Online sales techniques
- Appointment scheduling
- Digital marketing
- Social media marketing
- Lead generation strategies
- Market research
- Website maintenance
- Price quoting
- Negotiation
- Lead prospecting
Timeline
Internet Sales Manager
Tom Hesser Dealerships
05.2024 - Current
Salesperson
Scranton Dodge Chrysler Jeep
02.2023 - 06.2024
Personal Loan Specialist
One Main Finanical
06.2022 - 01.2023
Senior Customer Service Analyst
Cigna
08.2015 - 05.2022
Diagnostic Medical Sonography
Lackawanna College
High School Diploma -
Scranton High School
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