Summary
Overview
Work History
Education
Skills
Active member of the University of Hawaii at Manoa's Marching Band
Timeline
Generic

Samantha Broff

Honolulu,HI

Summary

Excellent customer service skills resulting in happy customers. Successful Front of House Team Member with extensive restaurant experience. Flexes easily between different positions to meet demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience

Work History

Front of House Employee

Boston's North End Pizzaria
01.2023 - Current
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
  • Accurately operated cash register to process customer payments.

Front of House Employee

Bob's Pizzara
12.2021 - 12.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.

Front of House Employee

Mother's Bake Shop
08.2021 - 06.2022
  • Established welcoming atmosphere by greeting each guest warmly.
  • Improved food safety practices by strictly adhering to sanitation guidelines and regularly cleaning workspaces, equipment, and utensils.
  • Boosted customer loyalty through personable interactions, addressing inquiries promptly, and offering tailored product recommendations.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean, inviting bakery environment.

Education

High School Diploma -

Kalaheo High School
Kailua, HI
05.2023

Skills

  • Customer Service
  • Strong Work Ethic
  • Team player attitude
  • Positive demeanor
  • Phone Etiquette
  • Cash handling proficiency
  • Up-selling strategies
  • Greeting guests
  • Social Perceptiveness
  • Allergy awareness
  • Adaptability and Flexibility

Active member of the University of Hawaii at Manoa's Marching Band

I have participated in my school's bands since middle school and now that I am attending college at the University of Hawaii at Manoa I am an active member in their marching and concert band.

Timeline

Front of House Employee

Boston's North End Pizzaria
01.2023 - Current

Front of House Employee

Bob's Pizzara
12.2021 - 12.2022

Front of House Employee

Mother's Bake Shop
08.2021 - 06.2022

High School Diploma -

Kalaheo High School

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Samantha Broff