Samantha Brown
Pomona,CA
Summary
Enthusiastic professional experienced in customer service. Experienced providing timely service with enthusiasm and efficiency. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Server
Woodranch
Chino Hills, California
10.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server Trainer
The Cheesecake Factory
Santa Monica, California
10.2020 - 03.2023
- Obtained and organized manuals, guides and visual materials for development and training purposes.
- Addressed and resolved any interpersonal issues among trainees, promoting a harmonious training environment.
- Introduced time-management techniques to help new servers efficiently balance multiple tables and customer requests.
- Collaborated with management to identify training needs and develop strategies for continuous improvement.
Education
Bachelor of Arts - Theatre
California State Polytechnic University, Pomona
Pomona, CA05-2021
Skills
- High volume dining
- Team member support
- Hospitality service expertise
- Exceptional customer service
- Point of sale (POS) system operations
References
References available upon request.
Timeline
Server
Woodranch
10.2023 - Current
Server Trainer
The Cheesecake Factory
10.2020 - 03.2023
Bachelor of Arts - Theatre
California State Polytechnic University, Pomona