Samantha Brown
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Reading and Math Interventionist
Responsive Education Solutions
Pasadena, TX
08.2018 - 06.2024
- Developed and implemented small group instruction aimed at closing achievement gaps in mathematics.
- Fostered critical thinking skills through problem-solving activities that challenged students to apply mathematical concepts creatively.
- Boosted overall student performance by providing individualized instruction based on assessment data.
- Adapted instructional materials as needed to accommodate various learning styles and ensure accessibility for all students.
- Contributed to a positive learning environment by building strong relationships with students, parents, and colleagues.
- Maintained accurate records of student progress, using data-driven insights to inform ongoing adjustments to intervention plans as necessary.
Meals on Wheels Case Manager
Galveston County
La Marque, TX
12.2011 - 04.2014
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
Senior Health Outreach Coordinator
Galveston County Health District
Galveston, TX
04.2009 - 05.2011
- Inform, educate, and empower seniors about health issues.
- Developed partnerships with relevant stakeholders, strengthening the organization''s presence in the community.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
- Empowered team members to take ownership of their roles in outreach activities, promoting a sense of responsibility and commitment to the organization''s mission.
- Improved access to resources for underprivileged communities by connecting them with essential services offered by partner agencies.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Facilitated strong relationships with community members by attending local events, serving as a liaison between the organization and its constituents.
- Evaluated program effectiveness, leading to data-driven adjustments in strategy.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Member Service Representative
Associated Credit Union of Texas
Santa Fe
11.2008 - 04.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Assisted members with account management, including updating personal information and setting up automated payments.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Developed comprehensive knowledge of credit union products, staying current on updates for informed recommendations to members.
Education
Bachelor of Science - Health
Sam Houston State University
HuntsvilleSkills
- Student Engagement
- Collaborative learning
- Response to Intervention
- Formative Assessment
- Real-World Applications
- Visual Representations
- Attention to Detail
- Time Management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Analytical Thinking
- Goal Setting
- Professionalism
Timeline
Reading and Math Interventionist
Responsive Education Solutions
08.2018 - 06.2024
Meals on Wheels Case Manager
Galveston County
12.2011 - 04.2014
Senior Health Outreach Coordinator
Galveston County Health District
04.2009 - 05.2011
Member Service Representative
Associated Credit Union of Texas
11.2008 - 04.2009
Bachelor of Science - Health
Sam Houston State University