Samantha Bryan
Bolingbrook,IL
Summary
Dedicated shift leader with proven guest service skills and cash handling expertise. Maintained a clean work environment, and communicated with team members efficiently. Strive to be a good role model in the work environment while also maintaining good relationships with coworkers.
Overview
2
2
years of professional experience
Work History
Shift lead
Nautical Bowls
Naperville, Illinois
04.2025 - Current
- Supervised team members during shifts to ensure smooth operations.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Provided guidance and support to other team members as needed.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Ensured cleanliness and organization of workspaces throughout shifts.
Ice Cream Server
Coldstone Creamery
Woodridge, Illinois
05.2024 - 04.2025
- Served a variety of ice cream flavors to customers efficiently.
- Maintained cleanliness and organization of the serving area and equipment.
- Operated cash register and processed customer transactions accurately.
- Prepared ice cream and mix-ins according to customer specifications.
- Closed shop by cleaning workstations, restocking shelves with supplies, emptying trash cans.
- Provided excellent customer service by responding promptly to customer inquiries and requests.
- Cleaned tables, chairs and dining areas after customer use.
- Memorized menu items, identifying allergens to streamline service to customers.
- Maintained cleanliness of all food preparation surfaces, utensils and equipment according to safety regulations.
Education
High School Diploma -
Willowbrook High School
Villa Park, IL05-2026
Skills
- Customer service
- Communication skills
- Cash handling
- POS system operation
- Shift leadership
- Guest service
- Team supervision
- Team collaboration and leadership
Timeline
Shift lead
Nautical Bowls
04.2025 - Current
Ice Cream Server
Coldstone Creamery
05.2024 - 04.2025
High School Diploma -
Willowbrook High School