Samantha Burke

• Lead daily operations while balancing organizational priorities, performance expectations, deadlines, and individual needs.
• Manage student performance and behavioral improvement initiatives by identifying challenges, implementing targeted solutions, monitoring outcomes, and adjusting strategies.
• Identify performance gaps and develop individualized strategies designed to improve outcomes.
• Monitor performance and maintain accurate documentation and progress reports to support data-driven decision-making.
• Collaborate with administrators, educators, families, and support teams to resolve issues and improve communication.
• Conduct stakeholder meetings and communicate performance information, recommendations, and progress.
• Apply problem-solving and conflict-resolution skills to address complex performance and behavioral challenges.
• Utilize technology and digital systems to support communication, documentation, progress tracking, and operational efficiency.
• Manage multiple competing priorities while maintaining quality, organizational standards, and deadlines.
• Support team collaboration and consistent implementation of organizational expectations.
• Adapt strategies and processes to changing organizational priorities and individual needs.
• Apply specialized strategies and individualized support approaches to address diverse needs.
• Maintain a structured, productive, and positive professional environment.

• Developed engaging lesson plans for diverse student needs.
• Facilitated classroom discussions to promote critical thinking and collaboration.
• Provided individualized support to students requiring additional assistance.

• Managed day-to-day branch operations while overseeing performance, customer experience, vendor relationships, budgeting, scheduling, training, and operational processes in a high-volume service environment.
  • Directed daily branch operations, ensuring efficient workflows, consistent service delivery, and adherence to organizational standards.
  • Managed and coached employees through performance expectations, professional development, training, and ongoing feedback.
  • Conducted training needs assessments and identified opportunities to improve employee performance, engagement, and retention.
  • Supported recruiting and hiring initiatives by developing and maintaining an employee hiring pipeline.
  • Implemented employee recognition and rewards initiatives to support morale, engagement, and retention.
  • Managed employee scheduling and coordinated staffing levels based on operational and customer needs.
  • Oversaw customer scheduling, appointments, and branch calendars to maximize operational efficiency.
  • Managed customer relationships and resolved complaints and service issues using professional communication and problem-solving skills.
  • Monitored customer feedback and identified opportunities for operational and service improvements.
  • Managed vendor relationships, including contract coordination, pricing discussions, performance monitoring, and service expectations.
  • Negotiated with vendors to identify cost-saving opportunities and improve overall operational value.
  • Assisted with branch budgeting, expense management, and efforts to reduce unnecessary operating costs.
  • Maintained customer databases and utilized business information to support customer service and branch operations.
  • Coordinated with vendors and internal teams to address operational needs and maintain continuity of business operations.
  • Managed office operations, including personnel coordination, budgeting, calendars, email correspondence, meetings, and administrative processes.
  • Monitored student progress and service outcomes to ensure quality and consistency.
  • Developed and implemented lesson plans and instructional strategies aligned with customer and student needs.
  • Maintained pool and facility operations, including equipment oversight and water-quality responsibilities.
  • Served as a Water Safety Instructor, delivering water-safety instruction and supporting the organization's lifesaving curriculum.
  • Trained and coached staff on operational procedures, customer service expectations, safety practices, and instructional standards.
• Oversaw daily operations of swim school to ensure smooth service delivery.
• Developed training programs for instructors to enhance teaching skills.
• Coordinated marketing initiatives to promote swim programs and enrollment growth.
• Conducted regular safety inspections of facilities and equipment for compliance.
• Analyzed feedback to refine curriculum and improve program offerings regularly.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Administered employee discipline through verbal and written warnings.
• Created a positive work environment by developing team building activities that encouraged collaboration among departments.
• Guided management and supervisory staff to promote smooth operations.

• Repaired operations at 4 locations.
• Assisted in daily operations and staff management at fitness center.
• Coordinated member engagement activities and events at location.
• Implemented cleanliness and safety protocols throughout facility.
• Oversaw inventory management of fitness equipment and supplies.
• Developed schedules to ensure adequate staff coverage during peak hours.
• Supervised daily operations including scheduling shifts, assigning duties.
• Maintained up-to-date knowledge of company products and services.
• Monitored employee attendance records, timekeeping, and payroll information.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Collaborated with management on developing strategic plans for achieving business goals.
• Organized training sessions for new hires to familiarize them with the workplace environment.
• Developed a system for tracking inventory and ordering supplies as needed.
• Created reports on sales trends, inventory levels, and financial data.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Conducted regular performance reviews for employees to identify areas of improvement.
• Maintained accurate records of sales transactions using point-of-sale systems.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Reviewed completed work to verify consistency, quality, and conformance.
• Assigned work and monitored performance of project personnel.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Produced thorough, accurate and timely reports of project activities.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Proposed or approved modifications to project plans.