SAMANTHA CALDERON
Summary
Experienced server with a strong background in customer service, cash handling, and problem-solving. Demonstrated success in increasing customer satisfaction, streamlining service operations, and ensuring adherence to health and safety regulations. Adept at collaborative teamwork, leadership, and effective communication to deliver exceptional service and maintain operational excellence.
Overview
12
12
years of professional experience
Work History
Server
Las Chabelas
01.2011 - 03.2023
- Collaborated with kitchen staff for timely order delivery, enhancing customer satisfaction and retention
- Maintained accurate transaction and inventory records, preventing discrepancies and ensuring smooth operations
- Implemented new service protocols, improving efficiency and reducing wait times by notable margins
- Ensured compliance with health and safety regulations, maintaining a spotless inspection record
- Engaged with customers for feedback, leading to improved service offerings and increased repeat patronage
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Checked guests' identification before serving alcoholic beverages.
Receptionist
Brawley Dental
02.2019 - 05.2019
- Managed patient scheduling and appointments, ensuring a smooth workflow and reducing wait times
- Handled patient inquiries and provided information, enhancing patient satisfaction and retention
- Maintained accurate patient records and billing information, ensuring confidentiality and compliance
- Collaborated with dental staff to coordinate patient care, improving overall clinic efficiency
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Dollar Tree
02.2017 - 03.2018
- Assisted customers with product selection, boosting sales and enhancing customer satisfaction
- Operated cash register accurately, ensuring precise transactions and top-notch customer service
- Collaborated with team to keep shelves stocked, maintaining high store standards and customer satisfaction
- Engaged customers for personalized shopping, fostering loyalty and repeat business
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Performed cash, card, and check transactions to complete customer purchases.
- Engaged with customers to build rapport and loyalty.
Education
No Degree -
Imperial Valley College
ImperialHigh School Diploma -
Calexico High School
Calexico01-2009
Skills
- Customer Service
- Cash Handling
- Time Management
- Problem Solving
- Conflict Resolution
- Shelf Stocking
- Communication Skills
- Teamwork
- Organizational Skills
- Team member support
- Hostess support
- Hospitality service expertise
- Dining customer service
- Menu memorization
- Safe food handling
Timeline
Receptionist
Brawley Dental
02.2019 - 05.2019
Sales Associate
Dollar Tree
02.2017 - 03.2018
Server
Las Chabelas
01.2011 - 03.2023
No Degree -
Imperial Valley College
High School Diploma -
Calexico High School
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