Samantha Campos
Van Nuys,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with POS systems paired with outstanding active listening and multitasking abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
The Home Depot
Van Nuys
07.2023 - Current
- Maintained a professional attitude while providing excellent customer service.
- Assisted customers in resolving issues with their accounts or orders.
- Provided timely and accurate responses to customer inquiries regarding products, services, and policies.
Cashier
The Cheesecake Factory
Sherman Oaks
02.2022 - 03.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Managed over 500$ in the cash register while processing payments by cash, credit card, and gift card.
- Conducted monthly meetings with staff to discuss progress, challenges, and opportunities for improvement.
- Demonstrated leadership by making improvements to work processes and helping train at least 2 employees a month.
Crew Member
McDonald's
Van Nuys
03.2021 - 10.2021
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Assisted in the preparation of over 500 food items a day.
- Adhered to health department regulations regarding food handling procedures.
- Provided excellent customer service to maintain a positive atmosphere for guests.
Education
Bachelor of Arts - Criminology And Justice Studies
California State University, Northridge
05-2026
High School Diploma -
Cleveland High School
Los Angeles, CA06.2022
Skills
- POS Systems
- Complaint Resolution
- Staff Training
- Multi-Task Management
- Adaptive Team Player
- Customer Service
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
The Home Depot
07.2023 - Current
Cashier
The Cheesecake Factory
02.2022 - 03.2023
Crew Member
McDonald's
03.2021 - 10.2021
Bachelor of Arts - Criminology And Justice Studies
California State University, Northridge
High School Diploma -
Cleveland High School
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