Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 7-year background maintaining customer satisfaction and contributing to company success.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
OptumRx
09.2023 - Current
Creating a motivating and encouring environment in a remote setting by creating engagement pieces to boost employee morale
Actively problem solving and creating cases with repeated communication from patient
Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
Listen actively to identify specific questions or issues while documenting required information in computer system
Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Customer Service Manager
Apple
05.2022 - 08.2023
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Specialist
Vector Marketing
02.2017 - 05.2022
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses.
Resolved concerns with products or services to help with retention and drive sales.