Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Cannon

Frederick,MD

Summary

Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings 7-year background maintaining customer satisfaction and contributing to company success.

Overview

8
8
years of professional experience

Work History

Patient Care Coordinator

OptumRx
09.2023 - Current
  • Creating a motivating and encouring environment in a remote setting by creating engagement pieces to boost employee morale
  • Actively problem solving and creating cases with repeated communication from patient
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction
  • Listen actively to identify specific questions or issues while documenting required information in computer system
  • Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.

Customer Service Manager

Apple
05.2022 - 08.2023
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.

Customer Service Specialist

Vector Marketing
02.2017 - 05.2022
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses.
  • Resolved concerns with products or services to help with retention and drive sales.

Education

High School Diploma -

Middletown High School
Middletown, MD

Healthcare Administration

Purdue University Global

Skills

  • Critical Thinking Skills
  • HIPAA Compliance
  • Organizational Skills
  • Engaging Peers
  • Microsoft Programs

Timeline

Patient Care Coordinator

OptumRx
09.2023 - Current

Customer Service Manager

Apple
05.2022 - 08.2023

Customer Service Specialist

Vector Marketing
02.2017 - 05.2022

High School Diploma -

Middletown High School

Healthcare Administration

Purdue University Global
Samantha Cannon