Samantha Castellanos
Newhall,CA
Summary
Certified Pharmacy Technician with hands-on retail experience at Walgreens since March 2024. Experienced in prescription, patient communication, medical-related customer service, and working accurately in a fast-paced pharmacy environment. Strong attention to detail, professionalism, and ability to communicate clearly with patients and pharmacy staff. Seeking a prescription refill representative position where I can apply my pharmacy knowledge and customer service skills in a call-center environment
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Pharmacy Technician
Walgreens
Valencia, California
03.2024 - Current
- Processed prescriptions accurately and efficiently for diverse customer needs.
- Assisted pharmacists in medication preparation and dispensing procedures.
- Provided exceptional customer service by answering inquiries and resolving issues.
- Collaborated with healthcare providers to verify prescription information.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed inventory levels and restocked shelves to ensure product availability.
- Maintained cleanliness and organization of the pharmacy workspace for safety compliance.
- Trained new technicians on pharmacy operations and customer service standards.
Education
Associate of Science - Diagnostics Medical Sonography
Smith Chason College
Los Angeles, CA10-2028
Associate of Arts - Behavioral Sciences And Health
College of The Canyons
Valencia, CA06-2023
Skills
- Pharmacy Workflow & Prescription Processing
- Prescription Refill & Medication Request
- Accurate Data Entry & Documentation
- Medication & Pharmacy Terminology
- Insurance/ Pharmacy benefit Communicator
- Patient & customer service
- Efficient Time Management
- Team Collaboration
- Problem Solving & Issue Resolution
- HIPAA-Aware Communication
Certification
- BLS/ CPR Certification - Valid through July 31, 2028
- Certified Pharmacy Technician (CPht) - Valid through November 30,2027
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Pharmacy Technician
Walgreens
03.2024 - Current
Associate of Science - Diagnostics Medical Sonography
Smith Chason College
Associate of Arts - Behavioral Sciences And Health
College of The Canyons