Samantha Castillo
Seagoville,TX
Summary
Dedicated Certified Pharmacy Technician with proven expertise at optimizing workflow and enhancing patient service. Skilled in prescription filling and medical insurance claims processing, I excel in high-pressure environments while maintaining confidentiality and attention to detail. Known for building strong relationships and delivering empathetic customer support.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Pharmacy Technician
Walgreens
Seagoville, TX
09.2022 - Current
- Processed prescription orders with accuracy, supporting pharmacists in medication preparation and dispensing. Reviewed patient and insurance information to resolve claim discrepancies and minimize processing delays. Managed pharmacy inventory activities, including restocking supplies and removing expired medications from active stock. Delivered service at counter and drive-thru, assisting customers with courteous pickup and support. Entered prescription information into pharmacy systems while maintaining HIPAA compliance and safety standards. Prepared prescription labels, counted medication quantities, and organized will-call orders to support workflow. Contacted healthcare providers to clarify prescription details and complete order processing. Prioritized urgent prescriptions and maintained accurate records to support efficient daily pharmacy operations.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Maintained clean, organized work environment to support safe operations in accordance with health and safety standards.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Customer Service Cashier
Walgreens
Seagoville, TX
08.2021 - 10.2021
- Provided friendly front-end service, answering product, pricing, and store policy questions
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Inbound Warehouse Associate
Amazon FTW1
Dallas, TX
05.2021 - 09.2021
- Scanned barcodes using handheld devices to maintain accurate inventory location tracking.
- Sorted merchandise by destination, SKU, and condition for efficient stowing.
- Reviewed incoming packages for damage to support accurate damage reporting and discrepancy resolution with supervision.
- Unloaded pallets and deliveries and organized products in warehouse.
- Improved warehouse efficiency by organizing and maintaining a clean, safe work environment.
- Ensured ongoing compliance with safety protocols to support safe workplace operations and reduce workplace accidents.
- Adjusted to fluctuating workload demands through flexible and adaptable execution while sustaining high productivity.
Housekeeper
Medical City Of Dallas
Dallas, TX
09.2019 - 12.2019
- Cleaned patient rooms, restrooms, and common areas according to hospital protocols and regulations
- Restocked linens, toiletries, and housekeeping supplies to support daily patient care needs.
- Managed collection and disposal of waste-soiled linen and biohazard materials to maintain safe, compliant operations.
- Operated floor care equipment to maintain safe, polished, and debris-free hallways.
- Maintained carts, supply closets, and work areas to ensure organized, efficient housekeeping operations.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Adjusted work schedule based on fluctuating occupancy rates to maintain operational readiness.
Education
High School Diploma -
W. W. Samuell High School
Dallas, TX06.2020
Skills
- Problem-solving
- Great at multi-tasking
- Dependable
- Able to handle high stress situations
- Pharmacy software proficiency
- Troubleshooting malfunctioning equipment
- Data entry
- Attention to detail
- Prioritization and organization
- Certified pharmacy technician (cpht)
- Creative thinking
- Relationship building
- Adaptability
- Independent
- Active listener
- Hands on
- Patience
- Empathetic
- Bilingual
Certification
Pharmacy technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
Walgreens
09.2022 - Current
Customer Service Cashier
Walgreens
08.2021 - 10.2021
Inbound Warehouse Associate
Amazon FTW1
05.2021 - 09.2021
Housekeeper
Medical City Of Dallas
09.2019 - 12.2019
High School Diploma -
W. W. Samuell High School