Samantha Cazeau
Miami,FL
Summary
I have 7+ years experience in customer service, sales and marketing. My different job titles have introduced me to different personalities, unique situations and amazing experiences that can only be told in stories that no one will believe. I am appreciated my positions and teams I have joined through the years that have taught me hospitality skills, communication skills, and informed me on information I was not aware of that helped me in the future. I treat every customer interaction with the same experience I would like to receive.
Overview
6
6
years of professional experience
Work History
Flight Attendant
Psa Airlines
12.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
- Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
- Completed pre-flight safety checks to reinforce passenger safety.
Customer Service Representative
American Airlines
Miami , FL
12.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Front Desk Receptionist
Diversity MRI
Davie , FL
07.2021 - 11.2022
- Responsibilites included leading front desk staff With important medical documents that included patients MRI reports and medical history.
Scheduling patients while gathering information such as metal placement in the body in order to proceed with safety. This position included contacting doctors and attorneys regarding patients insurance information. Contacting insurances such as Satefarm and Geico was a daily task. Maintaining organization skills while multitasking was a requirement.
Server
The Boca Raton Country Club
Boca Grande, FL
05.2020 - 07.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POBs system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Sales Associate
Sephora
05.2018 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School -
08.2017
Skills
- Customer Service
- Strong Work Ethic
- Reliability and punctuality
- Leadership Qualities
- Food and Beverage Service
- Hospitality service expertise
- Schedule Management
- Team Collaboration
- Creative Thinking
- Crew Coordination
Languages
Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Flight Attendant - Psa Airlines
12.2023 - Current
Customer Service Representative - American Airlines
12.2022 - 01.2023
Front Desk Receptionist - Diversity MRI
07.2021 - 11.2022
Server - The Boca Raton Country Club
05.2020 - 07.2021
Sales Associate - Sephora
05.2018 - 04.2020
Stranahan High School - High School ,
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