Samantha C. Bowens
Summary
Developed skills in customer service, sales strategies, and inventory management within retail environment, ready to transition into new field. Demonstrated ability to build positive customer relationships and drive sales. Looking to leverage these transferrable skills in dynamic and growth-focused setting.
Overview
9
9
years of professional experience
Work History
Retail Sales Specialist
DLM
Dallas, TX
08.2023 - Current
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
- Coordinated closely with the management team, communicating feedback from customers to improve products and services.
- Trained new staff members on company policies, procedures, and best practices for retail sales success.
Shoot/Sample Coordinator
Forever21 Headquarters
Los Angeles, CA
11.2021 - 10.2022
- Maintain a library of collections and inventory through an organized system of checking in and checking Maintain our product in a timely manner across all categories
- Supports the creation of shot lists based on sample vs
- Stock projections and inbound warehouse deliveries
- Manage requests from outside vendors inclusive of VPI requests and warehouse stock in a professional manner, track incoming and outgoing requests with a sense of urgency and attention to return dates for samples from brands communicating with the team sample returns
- Monthly cycle scanning of the studio to keep track of every SKU in the studio
- Clean, reorganize and make sure the space is restocked with garment bags, shopping bags, labels etc
- Ensuring inbound and outbound rails are in ready condition at all time
Shoot Coordinator
Neiman Marcus Group Ltd LLC
Dallas, TX
07.2019 - 07.2021
- Work with Buying Offices to confirm samples for photo shoots
- Manage assigned departments with little supervision
- Partner with Buying Offices to confirm shoots, enforce deadlines, and resolve issues
- Coordinate with Buying Offices sending merchandise directly to the shoot when needed
- Interact with Photographers, Photo Assistants, Stylists and Art Directors regarding priorities and rushes
- Monitor and spearhead rush photography and returns Receive merchandise back after shoot, inspect contents and report discrepancies
- Manage images post-photo shoot, including reshoot, rush images, color switching and color corrections Pack and accurately document merchandise for shipping according to proper specifications
- Return merchandise to vendor, Buying Office or Warehouse Work in FileMaker database, updating current information on samples and photography status
- Understand priorities and act in accordance with business needs Establish and maintain excellent working relationships with all partners
- Collaborate with Shoot Manager for personal development
Sample Coordinator
Neiman Marcus Group Ltd LLC
Dallas, TX
02.2019 - 06.2019
- Oversee the flow of samples, SAR (Shoot at Receipt) items, and Stock Pulls in and out of the Studio
- Coordinate merchandise between Studios, Shoot Coordinators, and Buying Offices
- Work in FileMaker database, updating current information on samples and photography status
- Pack and document merchandise for shipping according to proper specifications
- Process RTV's (Return to Vendor) items
- Assist the Shoot Coordinators as necessary
Administrative Assistant
UT Southwestern Medical Center, Clements University
Dallas, TX
01.2016 - 10.2017
- Materials Management Currently Responsible for scheduling appointments and updating calendars
- Manage time and payroll utilizing KRONOS for70+ employees
- Prepare daily workflow reports for employees
- Reserving and coordinating rooms for meetings and training
- Keep up with daily mail and billings that come to the department
- Utilize MS Office to produce memos, letters, and spreadsheets
- Relieve director, managers, supervisors, and leads of any administrative matters
- Perform general office duties such as ordering supplies, ordering equipment for warehouse, ordering uniforms and planning up to week long events
- Help manage the upkeep of contracts for equipment in the hospital
- Processes and submits on line forms through PeopleSoft
- Functioning as a liaison with various departments to resolve issues
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
Education
Associate - PR
Blinn College
Brenham, TX03.2016
Skills
- Multitasking efficiency
- Problem-solving
- Effective communication
- Time management capabilities
- Professional customer service
- Training and mentoring
- Organizational skills development
- Computer literacy
- Teamwork and collaboration
Timeline
Retail Sales Specialist
DLM
08.2023 - Current
Shoot/Sample Coordinator
Forever21 Headquarters
11.2021 - 10.2022
Shoot Coordinator
Neiman Marcus Group Ltd LLC
07.2019 - 07.2021
Sample Coordinator
Neiman Marcus Group Ltd LLC
02.2019 - 06.2019
Administrative Assistant
UT Southwestern Medical Center, Clements University
01.2016 - 10.2017
Associate - PR
Blinn College