Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Samantha Clements

Queen City,TX

Summary

Capable individual dedicated to providing superior support for department needs. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

9
9
years of professional experience

Work History

DOFI

HealthCARE Express
11.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

PINK Sales Associate

Victoria’s Secret
11.2020 - Current
  • Welcomed guests and offered quick assistance to handle diverse needs
  • Interacted professionally with customers, informing individuals of sales promotions and driving product interest
  • Engaged customers and built connections to drive long-term sales
  • Arranged merchandise to be visually pleasing and well organized, focusing on item accessibility and aesthetic appeal
  • Supported loss prevention efforts by monitoring suspicious behavior and accurately keying transactions
  • Provided accurate information to help customers quickly navigate store and acquire items for purchase
  • Used POS system to scan customer purchases, calculate prices, and process transactions.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Senior Patient Access Representative

CHRISTUS Health Systems
04.2021 - 11.2023
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment
  • Followed document protocols to safeguard confidentiality of patient records
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.

Nursing Relief- Visitor Screener

Christus Health System
10.2020 - 04.2021
  • Screened all patients and visitors for COVID 19 symptoms according to the CDC guidelines
  • Communicated with patients, nursing staff, and administrators in a timely and professional manner
  • Answered phones and transferred calls accordingly.

Childcare Provider

M&M Prep Schools
12.2019 - 09.2020
  • Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors
  • Implemented curriculum to enhance classes with learning-focused activities
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.

Fulfillment Seasonal Member

Target
10.2019 - 12.2019
  • Cross-trained new associates on essential job functions and procedures, including picking and filling orders for products
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing
  • Reviewed daily queue report to confirm all orders were processed within the shipping system as scheduled
  • Prepared and organized envelopes, packages, containers, and pallets with correct merchandise counts
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in product quality and workflow.

Childcare provider

Healthcare Express Education Center
09.2018 - 12.2019
  • Created and implemented diverse educational strategies to boost development
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spreading of germs
  • Applied positive behavior management techniques to enhance social interactions and emotional development
  • Met with parents about daily activities, positive developments, and issues
  • Managed the safety and security of all children under care
  • Prepared group activities to enhance socialization, communication, and problem-solving skills for children.

SALES ASSOCIATE

WAL-MART
07.2015 - 09.2018
  • Maintained records related to sales, returns, and inventory availability
  • Tracked stock using company inventory management software
  • Trained and developed new sales team associates in products, selling techniques, and company procedures
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote
  • Maintained organized, presentable merchandise to drive continuous sales.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
2025

Associates of General Studies - General Studies

Texarkana College
Texarkana, TX
12.2018

High school diploma -

Queen City High School
Queen City, TX
05.2015

Skills

  • Exceptional Customer Service
  • Organization skills
  • Training facilitation
  • Scheduling
  • G Suite Knowledgeable
  • Microsoft Office Knowledgeable
  • Knowledgeable with multiple EMR systems
  • Organization and Time Management
  • Clerical and Filing Support
  • Team Player
  • Decision-Making

References

Rachel Kelley: Co worker : 430-999-2167

Stormy Anders: Supervisor : 870-866-2282

Morgan Williams: Co worker: 903-650-7054


Timeline

DOFI

HealthCARE Express
11.2023 - Current

Senior Patient Access Representative

CHRISTUS Health Systems
04.2021 - 11.2023

PINK Sales Associate

Victoria’s Secret
11.2020 - Current

Nursing Relief- Visitor Screener

Christus Health System
10.2020 - 04.2021

Childcare Provider

M&M Prep Schools
12.2019 - 09.2020

Fulfillment Seasonal Member

Target
10.2019 - 12.2019

Childcare provider

Healthcare Express Education Center
09.2018 - 12.2019

SALES ASSOCIATE

WAL-MART
07.2015 - 09.2018

Bachelor of Science - Human Resources Management

Western Governors University

Associates of General Studies - General Studies

Texarkana College

High school diploma -

Queen City High School

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