Samantha Cohan
Shelbyville,IL
Summary
Results-driven manager with expertise in staff management, patient care, and ensuring regulatory compliance. Compassionate Certified Nursing Assistant with experience in diverse healthcare settings including long-term care, assisted living, and rehabilitation facilities. Possess strong clinical skills such as vital sign monitoring, patient hygiene assistance, and medication administration. Noted for ability to foster relationships with patients and their families while maintaining professional boundaries. Previous roles demonstrate positive impact on patient satisfaction and quality of care.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Manager
Shelby Inn
Shelbyville, Illinois
07.2023 - Current
- Supervised daily operations to ensure seamless guest experiences.
- Managed staff schedules to enhance service efficiency.
- Trained new employees on service standards and operational procedures.
- Monitored inventory levels and ordered supplies accordingly.
- Enforced compliance with health and safety regulations.
- Resolved customer complaints promptly to maintain positive brand image.
- Coached team members, improving overall job performance.
- Developed strategies to boost customer satisfaction and loyalty.
- Provided leadership during times of organizational change or crisis situations.
- Monitored staff performance and addressed issues.
- Coordinated team meetings to address operational challenges and solutions.
Event Manager
Spruce Street Studios
Shelbyville, Illinois
01.2020 - Current
- Developed event themes and layouts to enhance guest experience and engagement.
- Managed vendor relationships to ensure timely service delivery and quality standards.
- Facilitated on-site event setup, coordinating staff and resources effectively.
- Trained junior staff on event planning processes and best practices.
- Provided support to attendees before, during, and after the event as needed.
- Resolved any issues that arose during the course of an event in a timely manner.
- Handled client questions and concerns via different communication channels to deliver exceptional customer service.
- Met with potential clients to perform site inspections and give tours of facility, meeting rooms and offered activities.
- Hired and trained staff for cross-functional assignments and verified employee knowledge of specific procedures related to each event type.
Owner/Operator
Cohan Concepts
Shelbyville, IL
01.2020 - Current
- Maintained sufficient inventory of cleaning supplies to ensure task readiness.
- Responded promptly to emergency cleaning requests, exceeding client expectations.
- Executed deep cleaning projects, including carpet shampooing and upholstery steam-cleaning.
- Coached new housekeeping staff on approved cleaning techniques for consistency.
- Organized and scheduled cleaning appointments to enhance workflow efficiency.
- Cleaned various surfaces, including windows, walls, and kitchen appliances, using proper materials.
- Restocked essential supplies like towels and paper goods in a timely manner.
- Reported maintenance issues encountered during cleaning for swift resolution.
- Performed daily housekeeping tasks including making beds, vacuuming carpets, cleaning bathrooms, dusting furniture, laundry, mopping, replenishing linens and supplies.
CNA/Assistant Director
Hawthorne Inn
Shelbyville, IL
07.2024 - 06.2025
- Provided compassionate care to residents in daily living activities.
- Assisted nursing staff with medication administration and documentation.
- Monitored vital signs and reported changes to healthcare team.
- Maintained cleanliness and safety of resident living areas.
- Supported mobility and physical exercise for residents' wellbeing.
- Participated in training new staff on care protocols and procedures.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Documented patient care services by charting in designated areas.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Provided emotional support to family members during difficult times.
- Administered medications.
- Facilitated communication between patients, family members, and healthcare professionals.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Distributed drinking water and nourishment to residents.
- Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Coordinated staff schedules to ensure adequate coverage and service quality.
- Assisted in developing training programs for new employees and ongoing staff development.
- Managed inventory levels and ordering processes to maintain supplies efficiently.
- Supervised recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.
- Developed and managed a team of 10 employees to ensure efficient operations of the organization.
- Oversaw employee relations issues such as grievances, disciplinary actions and terminations.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed individualized care plans that addressed each patient's unique needs.
- Organized medical records for patient care plans and ensured accuracy.
- Participated in team meetings, providing input regarding client care plans.
- Communications with but not limited to Pharmacy, Doctors and their office staff, facility administrator, corporate offices, families, HR Department, and DON.
- Provided compassionate care to patients in a hospice setting.
- Performed wound care management including dressing changes and debridement when necessary.
CNA
Shelby County Community Services
Shelbyville, IL
09.2011 - 09.2015
- Assisted patients with daily living activities and personal hygiene.
- Monitored and documented vital signs for patient health assessments.
- Provided emotional support and companionship to patients and families.
- Maintained a clean and safe environment for patients and staff.
- Trained new staff on patient care protocols and procedures.
- Reported changes in patient conditions to nursing personnel promptly.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Monitored food intake and output as directed by nursing staff.
- Supported non-ambulatory residents in range of motion exercises.
Education
Certified Nursing Aide
Lake Land College
Mattoon, IL03-2014
High School Diploma -
Shelbyville High School
Shelbyville, IL05-2009
Skills
- Staff management
- Patient care
- Medication administration
- HIPAA compliance
- Effective communication
- Problem solving
- Training and development
- Leadership skills
- Time management
- Conflict resolution
- Clinical documentation
- Attention to detail
- Compassion and empathy
- Flexibility and adaptability
- Critical thinking
- Patient advocacy
- Trustworthy companion
Certification
Certified Nursing Aide 2014
References
References available upon request.
Timeline
CNA/Assistant Director
Hawthorne Inn
07.2024 - 06.2025
Manager
Shelby Inn
07.2023 - Current
Event Manager
Spruce Street Studios
01.2020 - Current
Owner/Operator
Cohan Concepts
01.2020 - Current
CNA
Shelby County Community Services
09.2011 - 09.2015
Certified Nursing Aide
Lake Land College
High School Diploma -
Shelbyville High School