Samantha Curtiss
Lombard,IL
Summary
Dynamic professional with a strong track record in account management and team leadership. Skilled in driving customer satisfaction through prompt responses and effective problem-solving, contributing to overall business success and enhanced client relationships.
Overview
7
7
years of professional experience
Work History
Senior Account Executive
Joint Commission Center For Transforming Healthcare
Oakbrook Terrace, Illinois
08.2021 - Current
- Collaborated with cross-functional teams to deliver tailored solutions that addressed specific client needs.
- Managed day-to-day client accounts, fostering strong relationships that led to increased client retention.
- Responded promptly to customer inquiries and complaints, resolving issues to enhance overall client experience.
Lead Customer Service Representative
David's Bridal
Lombard, IL
07.2020 - 08.2021
- Checked in and out appointments efficiently to support customer satisfaction
- Processed inventory and ensured accurate placement on sales floor to maintain organization
- Led a team of Customer Service Representatives to enhance service quality
- Contributed to daily and monthly sales goals by providing exceptional customer service
Volunteer intern
Outreach
Carol Stream, Illinois
05.2019 - 08.2019
- Assisted in planning a golf fundraising event to engage community and support fundraising goals.
- Coordinated service projects by organizing efforts among volunteers and staff.
- Managed volunteer files and documented service hours in collaboration with volunteer coordinator.
- Answered incoming calls and directed inquiries to appropriate personnel.
Education
Bachelor of Science - Hospitality And Tourism Management
Eastern Illinois University
Charleston, IL05-2020
Skills
- Client management
- Customer retention
- Customer service
- Cross-functional teamwork
- Effective communication
- Time management
Timeline
Senior Account Executive
Joint Commission Center For Transforming Healthcare
08.2021 - Current
Lead Customer Service Representative
David's Bridal
07.2020 - 08.2021
Volunteer intern
Outreach
05.2019 - 08.2019
Bachelor of Science - Hospitality And Tourism Management
Eastern Illinois University