Samantha Del Real
Topeka,KS
Summary
Dynamic Shift Lead with a proven track record at McDonald's, excelling in customer service and conflict resolution. Expert in training employees and enhancing team performance, significantly improving customer satisfaction. Skilled in inventory management and workplace safety, adept at fostering a welcoming atmosphere and streamlining store operations for peak efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Lead
McDoanlds
04.2019 - 03.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Collaborated with management to develop strategies for improving overall store operations.
Education
Connections Academy
Kansas City, KS04.2021
Skills
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Rules enforcement
- Performance improvement
- Inventory management
- Conflict management
Accomplishments
Been working since I was 14. I’m very strong driven and confident. Was a stay at home
Mom for 2 years
Certification
ServSafe
Timeline
Shift Lead
McDoanlds
04.2019 - 03.2022
Connections Academy
Similar Profiles
Orrin YamadaOrrin Yamada
Crew Member at McDoanldsCrew Member at McDoanlds
Ammar IbrahimAmmar Ibrahim
Shift Manager at McDoanldsShift Manager at McDoanlds
Liam O’HareLiam O’Hare
Manager at McDoanldsManager at McDoanlds
Gurinder KaurGurinder Kaur
Shift Manager at McDoanldsShift Manager at McDoanlds
Schwane RileySchwane Riley
Accounts Payable Clerk/Accounts Receivable Clerk at Mercury ManagementAccounts Payable Clerk/Accounts Receivable Clerk at Mercury Management