Samantha Dieppa
Myrtle Beach,SC
Summary
Accomplished Senior Pharmacy Technician with a proven track record at Walgreens Pharmacy, enhancing team efficiency and customer satisfaction through expert medication dispensing and empathetic patient communication. Skilled in pharmacy software proficiency and fostering teamwork, I've significantly improved pharmacy operations and patient outcomes without compromising on patient confidentiality or attention to detail.
Overview
12
12
years of professional experience
Work History
Inpatient Pharmacy Technician
Connecticut Children's Medical Center
Hartford, CT
11.2020 - 05.2024
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Upheld a high standard of aseptic technique in the preparation of parenteral nutrition solutions, promoting positive patient outcomes.
- Enhanced medication safety by accurately preparing and dispensing IV medications according to established protocols.
Senior Pharmacy Technician
Walgreens Pharmacy
Hartford, CT
04.2012 - 04.2022
- Assisted in training and mentoring new pharmacy technicians, leading to increased team efficiency and cohesion.
- Expedited prescription fulfillment through proficient use of pharmacy software systems, resulting in reduced wait times for customers.
- Facilitated seamless communication between patients, healthcare providers, and insurance companies to expedite prescription processing.
- Developed strong relationships with patients through empathetic listening and tailored guidance on medication usage directions or side effects prevention tips.
- Enhanced customer satisfaction with prompt and courteous service while addressing their prescription needs.
- Collaborated with pharmacists to resolve medication-related issues, ultimately improving patient outcomes.
- Streamlined pharmacy operations by implementing efficient inventory management processes.
- Coordinated with retail staff to facilitate seamless medication pickup processes, further enhancing the overall pharmacy experience for customers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
High School Diploma -
Middletown High School
Middletown, CT06.2008
Skills
- Labeling and Packaging
- Patient confidentiality
- Verbal Communication
- Medication Dispensing
- Pharmacist support
- Pharmacy Software Proficiency
- Drug Classification Knowledge
- Sterile technique
- IV Compounding
- Dispensing Medications
- Continuing education
- Customer Service
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-Solving
- Multitasking
- Reliability
- Organizational Skills
- HIPAA Compliance
- Active Listening
- Effective Communication
- Adaptability and Flexibility
- Cash Register Operations
- Employee Training
- Resolving Complaints
Languages
English
Full Professional
Spanish
Professional Working
Timeline
Inpatient Pharmacy Technician
Connecticut Children's Medical Center
11.2020 - 05.2024
Senior Pharmacy Technician
Walgreens Pharmacy
04.2012 - 04.2022
High School Diploma -
Middletown High School