Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Donovan

Gladwin,MI

Summary

Proven leader and skilled stylist, honed at Salon Blu, adept in customer satisfaction and teamwork. Elevated client loyalty through personalized services and collaborative environment. Mastered time management, effectively juggling high client volumes, showcasing reliability. Achieved notable sales increase by recommending tailored products.

Overview

8
8
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
08.2016 - Current
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Increased speed of service through effective multitasking and time management skills.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Effectively operated manual and electric appliances to peel, slice, and trim food.
  • Experienced both part time and full time scheduling at different periods.

Hair Stylist

Ulta Salon
10.2021 - 07.2024
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Educated customers on products to maximize benefits.
  • Organized sales area and work station to showcase products and boost sales.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.

Barista

Biggby
01.2022 - 09.2023
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Controlled line and crowd with quick, efficient service.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Maintained regular and consistent attendance and punctuality.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Hair Stylist

Salon Blu
01.2019 - 03.2020
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.

Education

Associates - Cosmetology

MJ Murphy Beauty College
Mount Pleasant, MI
01-2018

High School Diploma -

Gladwin High School
Gladwin, MI
07-2016

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Problem-Solving
  • Cleaning and organization
  • Reliability and punctuality
  • Customer Satisfaction Focus
  • Dependable and honest
  • Strong Leadership
  • Time Management and Effective multi-tasking

Timeline

Barista

Biggby
01.2022 - 09.2023

Hair Stylist

Ulta Salon
10.2021 - 07.2024

Hair Stylist

Salon Blu
01.2019 - 03.2020

Sandwich Artist

SUBWAY®Restaurants
08.2016 - Current

Associates - Cosmetology

MJ Murphy Beauty College

High School Diploma -

Gladwin High School

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Samantha Donovan