Samantha Duft

• Develops strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering supportive learning environments
• Works cooperatively with other teachers, administrators, and parents to help students reach learning objectives
• Manages classrooms of 30+ students by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences
• Assists in creating safe and nurturing classroom environments that promote emotional well-being and academic growth for all students
• Supports students physical, mental, and social development using classroom games and activities
• Collaborates with teachers and therapists to develop individualized educational plans for each student, ensuring optimal progress
• Participates in department meetings to provide input to colleagues about student achievement and improvement

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts
• Upheld classroom routines to support student environments and maintain consistent schedules
• Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth
• Maintained day-to-day classroom management and discipline to promote learning initiatives

• Reviewed, analyzed, and managed multiple claims while negotiating favorable settlements which resulted in improved customer satisfaction
• Saved the company money through diligent fraud detection efforts during claim investigations
• Developed and implemented appropriate plans for disposition of over 70 claims including evaluation of the claim and appropriate disposition based on various state laws. Successfully settled claims in a timely and fair manner to meet company objectives (as applicable)
• Gathered detailed information from insured customers and claimants and properly inputted that information into each file
• Utilized investigative skills and analytical thinking to determine cause of accidents involving rental vehicles
• Composed coverage and denial letters for appropriate parties
• Trained incoming liability representatives on proper claims procedures and programs

• Driving force in the implementation of daily game plans, fleet planning, operations, and delegation of duties
• Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members
• Aggressive marketing efforts resulting in branch growth over 15% and average fleet size of 220+ units
• Assisted in promoting three employees to various roles

• Worked at multiple locations to implement best team practices and help bolster poor customer service scores
• Trained and developed new employees through daily meetings, one on ones, and coaching on the run

• Collaborated as a strong team player in a fast pace and professional environment, delivering top notch customer service to a diverse group of customers while achieving branch and organizational goals
• Promoted within five months to the Top Gun Program at the Nashville International Airport for exceeding sales and customer service expectations in middle Tennessee

Field of Study: International Business & Human Resource Management

Minor: Criminal Justice

Study Abroad Paris, France

Novancia Business School | IES Business and International Affairs

Organizations:

• Association for Supply Chain and Operations Management (APICS) Member
• Human Resources Student Association (HRSA)
• Alpha Sigma Alpha (Gamma Lambda) Sorority-Standards Chairperson from 2012-2013