Samantha Durr
League City
Summary
Developed leadership and customer service skills in fast-paced retail environment. Demonstrates ability to manage teams, handle transactions, and resolve customer issues effectively. Seeking to transition into new field where these skills can drive success and foster positive outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
Cinemark
06.2022 - 11.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
Server
Cool Cow Creamery
08.2022 - 11.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
No Degree - Hospitality
University of Houston
Houston, TX05-2028
High School Diploma -
Clear Falls High School
League City, TX05-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Flexible schedule
- Positive attitude
- Store opening and closing
- Cashier training
- Product knowledge
- Merchandise stocking
Certification
- Food Handler Certification (FHC) - State or County Health Departments.
- TABC Approved Seller
Languages
English
Native or Bilingual
Timeline
Server
Cool Cow Creamery
08.2022 - 11.2022
Cashier Team Lead
Cinemark
06.2022 - 11.2024
- Food Handler Certification (FHC) - State or County Health Departments.
- TABC Approved Seller
No Degree - Hospitality
University of Houston
High School Diploma -
Clear Falls High School
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