Samantha Edwards
Wellsville,KS
Summary
Dynamic server trainer with a proven track record at Great Wolf Lodge, specializing in team member training and operational efficiency. Expert in menu memorization and exceptional communication, I foster a positive learning environment that enhances service quality and compliance with safety standards, ensuring a seamless onboarding experience for new staff.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Trainer
Great Wolf Lodge
03.2025 - Current
- Trained new servers on menu knowledge and customer service standards.
- Developed training materials to enhance onboarding processes for staff.
- Conducted hands-on demonstrations of proper serving techniques and safety protocols.
- Monitored trainee performance, providing constructive feedback to improve service skills.
- Collaborated with management to identify areas for training improvement and operational efficiency.
- Implemented role-playing scenarios to prepare trainees for real-life service challenges.
- Ensured compliance with health and safety regulations during training sessions.
- Fostered a positive learning environment, encouraging teamwork and communication among trainees.
Cpap Technician
Apria Healthcare
04.2022 - 08.2024
- Ensured patient adherence to prescribed usage protocols.
- Facilitated new patient onboarding processes to enhance service delivery.
- Facilitated training sessions for new patients on CPAP and BiPAP equipment usage.
- Diagnosed and resolved general mechanical issues to ensure optimal machine performance.
- Coordinated appointment scheduling with respiratory therapists as required.
Team Lead
Walmart
06.2020 - 11.2021
- Led team in executing daily operational tasks, ensuring efficiency and consistency across all activities.
- Mentored staff on best practices for customer service and inventory management, enhancing team performance.
- Implemented process improvements that streamlined workflows, reducing operational bottlenecks and increasing productivity.
- Coordinated training sessions for new employees, fostering a culture of learning and adaptability within the team.
Server
Smokey’s BBQ
07.2018 - 11.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Trained new servers on menu items, service protocols, and restaurant policies.
Server
Red Robin
05.2018 - 08.2019
- Implemented suggestions for improving table turnover rates and enhancing guest satisfaction.
- Oversaw daily operations during shifts, ensuring adherence to safety and hygiene standards.
- Resolved customer complaints promptly, fostering loyalty and repeat business.
- Developed strong relationships with regular patrons, contributing to a welcoming atmosphere.
Education
High School Diploma -
Wellsville High School
Wellsville, KS05.2020
Skills
- Effective time management
- Menu memorization
- Safe food handling
- Team training
- Long term team mentoring and guidance
- Upsell training and mentoring
Certification
Servsafe food and drink
Timeline
Server Trainer
Great Wolf Lodge
03.2025 - Current
Cpap Technician
Apria Healthcare
04.2022 - 08.2024
Team Lead
Walmart
06.2020 - 11.2021
Server
Smokey’s BBQ
07.2018 - 11.2019
Server
Red Robin
05.2018 - 08.2019
High School Diploma -
Wellsville High School