Samantha Elliott
Aurora,CO
Summary
Proven multitasker and customer service expert, excelled at Brody’s Bar & Grill by enhancing guest satisfaction and efficiently managing high-pressure situations. Skilled in sales and marketing, notably increased loyalty through empathetic conflict resolution. Demonstrated strong memory retention and task coordination, contributing to team success and operational efficiency.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Brody’s Bar & Grill
08.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Customer Service Representative
Ole Timey Meats
03.2022 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Dog Brusher and Bather
Happy Tails Grooming Salon
03.2021 - 08.2021
- Collaborated with groomers to prepare animals for additional services such as haircuts or nail trims, increasing overall salon efficiency.
- Provided a welcoming and comfortable environment for both pets and their owners, helping to build trust and customer satisfaction.
- Improved customer satisfaction by providing efficient and thorough bathing services for pets.
Cash Register Operator
Alaska Feed Company
03.2021 - 06.2021
- Contributed to sales goals by upselling promotional items during the checkout process.
- Assisted in inventory management, contributing to a well-stocked and visually appealing store.
- Maintained knowledge of current promotions and sales events to better serve customers during checkout process.
- Assisted customers with locating items within the store, enhancing their overall shopping experience.
Education
Emergency Medical Technology
12.2023
High School Diploma -
05.2023
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Coordinating tasks
- Memory retention
- Sales and Marketing
- Item promotion
Timeline
Restaurant Hostess - Brody’s Bar & Grill
08.2023 - 12.2023
Customer Service Representative - Ole Timey Meats
03.2022 - 03.2023
Dog Brusher and Bather - Happy Tails Grooming Salon
03.2021 - 08.2021
Cash Register Operator - Alaska Feed Company
03.2021 - 06.2021
Technical College of The Lowcountry - , Emergency Medical Technology
Fairbanks Best Homeschool - High School Diploma,
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