SAMANTHA ENGLISH
Florence,SC
Summary
Dedicated and meticulous Solutions Consultant with over 10 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into a leadership role with a progressive organization. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Travel Agent
Global Travel Xperts
Florence, SC
02.2024 - Current
- Provided travel information to customers and answered questions regarding passports, visas, transportation, accommodation, and tour packages.
- Organized flights, insurance, and accommodations for travelers according to their preferences.
- Assisted customers in selecting the best possible package with the least expense.
- Researched availability of airfare and hotel rooms using reservation systems.
- Prepared customized itineraries based on customer needs and preferences.
- Processed payments from clients via cash or credit cards.
Esthetician
Self Employed Services
Florence, SC
03.2005 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Customer Service Representative
Assurant
Florence, SC
03.2017 - 12.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Utilized POS system to process payments accurately and efficiently while adhering to all security protocols.
- Interacted regularly with insurance companies regarding claim processing issues.
- Performed insurance verification, pre-certification and pre-authorization.
- Submitted claims electronically to insurance companies.
Assistant Manager
Footlocker.com Inc.
Florence, SC
08.1999 - 12.2005
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Monitored employee attendance records, timekeeping, and payroll information.
- Utilized POS system to process payments accurately and efficiently while adhering to all security protocols.
- Operated scanning equipment to process payments quickly and accurately.
- Operated cash register to process payments for orders; accepted payment via cash, check or credit card transactions.
Education
DIPLOMA OF COMPLETION - Master Aesthetician
Strand College of Hair Design
Myrtle Beach, SC11-2009
DIPLOMA OF COMPLETION - Nail Technician
CURA COSMETOLOGY
Florence, OR08-2007
Some College (No Degree) - PSYCHOLOGY
Francis Marion University
Florence, SCSome College (No Degree) - Psychology
Shaw University
Raleigh, NCSkills
- Travel industry expertise
- Strong negotiation
- Destination knowledge
- Special needs travelers
- Mentoring and training
- Credit card payments
- Regulations and compliance
- Marketing
- Customer satisfaction measurement
- Inbound and Outbound Calling
- Product Knowledge
- Complaint resolution
- Data Collection
- Account updating
- Call Management
- Data Entry
- Paperwork Processing
- Calendaring
- Administrative Support
- Problem-solving abilities
Timeline
Travel Agent
Global Travel Xperts
02.2024 - Current
Customer Service Representative
Assurant
03.2017 - 12.2017
Esthetician
Self Employed Services
03.2005 - Current
Assistant Manager
Footlocker.com Inc.
08.1999 - 12.2005
DIPLOMA OF COMPLETION - Master Aesthetician
Strand College of Hair Design
DIPLOMA OF COMPLETION - Nail Technician
CURA COSMETOLOGY
Some College (No Degree) - PSYCHOLOGY
Francis Marion University
Some College (No Degree) - Psychology
Shaw University
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