Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Samantha Estrada

Converse,USA

Summary

Dedicated and hands-on professional with over 10 years of experience in retail management, customer service, and elder care. Proven ability to lead teams, streamline operations, and ensure high-quality service delivery across diverse environments, including warehouse, healthcare, and fast-paced retail settings. Skilled in training, scheduling, inventory management, and supporting staff to meet performance goals. Seeking a lead position where strong leadership, organization, and a compassionate, customer-first mindset can drive team success and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Scanner

MacBids
Schertz, TX
05.2025 - Current
  • Scanned and cataloged incoming merchandise for accurate inventory.
  • Verified product details and barcodes before online upload.
  • Maintained pace to meet daily listing quotas.
  • Collaborated with leads to ensure quality and resolve issues.
  • Followed all warehouse safety procedures.
  • Assisted with sorting, staging, and shipment prep.

Caretaker

Emma’s Angels Senior Care
San Antonio, TX
01.2024 - Current
  • Monitored health and reported changes to providers to ensure timely interventions.
  • Supported daily living tasks, including grooming and medication management.
  • Prepared nutritious meals while maintaining a clean living environment.
  • Facilitated companionship through engaging conversation and various activities.

Customer Support

IBEX Global
San Antonio
09.2024 - 01.2025
  • Improved customer satisfaction by addressing service and billing inquiries for Frontier.
  • Maintained account retention through effective resolution of customer issues.
  • Actively listened to customers to determine appropriate actions for their concerns.
  • Identified customer needs, answered inquiries, and resolved complaints promptly.

Store Manager

Cash America
San Antonio
11.2015 - 05.2024
  • Managed team and operations to achieve compliance and objectives.
  • Oversaw inventory management, staff training, performance evaluations, and budgeting processes.
  • Established customer service standards and ensured adherence among staff members.
  • Identified cost-saving opportunities through waste reduction initiatives.
  • Updated POS system with new products and promotional offers to enhance sales.
  • Maintained accurate records of employee performance reviews for ongoing development.
  • Conducted daily store operations, including cash handling and store opening/closing procedures.
  • Monitored inventory levels and placed orders to ensure optimal stock availability.

Bookkeeper

HEB
San Antonio
09.2012 - 12.2015
  • Maintained financial controls and ensured data accuracy through regular audits.
  • Reconciled intercompany accounts to uphold financial integrity.
  • Generated client invoices and tracked customer payments effectively.
  • Reviewed employee expense reports for compliance with company policies.
  • Ensured accuracy in all accounting entries and maintained detailed records.
  • Reconciled general ledger accounts to support financial reporting.

Education

GED -

Merced Adult School
Merced, CA
06.1996

Skills

  • Customer service and relations
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Communication skills
  • Cash management
  • Invoice processing
  • Bookkeeping and payroll
  • Microsoft Office proficiency
  • Elderly care support
  • Hospice assistance
  • Personal care services
  • Fall prevention strategies
  • Staff management
  • Billing and collections oversight
  • Coaching and development
  • Process improvement initiatives
  • Team collaboration
  • Information gathering techniques
  • Accuracy and precision

Certification

  • Notary Public Commission, Texas
  • CPR/AED Certification

References

Nick Frigo- (210) 527-9722- DM for Cash America

Becky Davila- (830) 549-9732- SM for Cash America

Latricia Ashton- (210) 365-9699 -Friend

Timeline

Scanner

MacBids
05.2025 - Current

Customer Support

IBEX Global
09.2024 - 01.2025

Caretaker

Emma’s Angels Senior Care
01.2024 - Current

Store Manager

Cash America
11.2015 - 05.2024

Bookkeeper

HEB
09.2012 - 12.2015

GED -

Merced Adult School

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