Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Finley

Ocala

Summary

Experienced Assistant Store Leader with proven success in retail management. Skillset includes overseeing daily operations, coordinating staff schedules, and implementing sales strategies to drive revenue growth. Committed to providing exceptional customer service and fostering a positive shopping environment. Notable strengths include leadership, conflict resolution, inventory management and being a support system for training, salon and hotel. Strengths also include creating a fun and supportive work environment to help boost store moral.

Overview

14
14
years of professional experience

Work History

Assistant Store Leader

PetSmart
The Villages
04.2016 - Current
  • Developed and implemented plans for daily operations, including inventory management, staffing and scheduling.
  • Implemented effective promotional campaigns that resulted in increased sales revenue.
  • Assisted customers with product selection based on their individual needs.
  • Ensured compliance with company policies, safety regulations, and industry standards at all times.
  • Responded promptly to emergency situations, such as incidents in salon or hotel.
  • Coached employees to help each reach true potential and expand skill sets.
  • Resolved conflicts between staff members in an efficient and professional manner.
  • Ensured accuracy of weekly payroll records by verifying hours worked by employees against timecards.
  • Resolved customer complaints in a professional manner.
  • Coached, mentored and trained new team members on operational processes and procedures.
  • Maintained open door policy to help employees feel comfortable voicing concerns.
  • Assisted in the development of strategies for increasing customer satisfaction and sales performance.

Camp Counselor

Camp Bow Wow
Myrtle Beach
07.2015 - 08.2016
  • Maintained professional working relationships with co-workers by communicating effectively.
  • Developed strong relationships with clients through excellent customer service skills.
  • Greeted customers and their pets upon arrival, ensuring all paperwork was completed accurately.
  • Maintained a clean and safe environment throughout the daycare facility by regularly sanitizing cages, bowls, toys and other areas used by the dogs.
  • Provided detailed instructions to owners regarding proper care of their pets after leaving the facility.
  • Administered medications according to veterinarian's instructions when required.
  • Ensured that all dogs were properly vaccinated before being admitted into the daycare center.

Front Desk Receptionist

Best Friends Pet Resort
Chestnut Ridge
07.2013 - 07.2015
  • Assisted with scheduling appointments for clients and visitors.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Walked dogs individually or in small groups for exercise purposes according to established protocols.
  • Provided excellent customer service by greeting and assisting customers in a friendly and courteous manner.
  • Ensured the safety of all pets while they were in our care by closely monitoring their activities.
  • Supervised playtime between dogs to ensure positive socialization skills.
  • Maintained accurate records of customer information, pet profiles, vaccination requirements, medications and other important notes.

Fish Specialist

Petco
Kinnelon
01.2011 - 07.2013
  • Analyzed customer needs and recommended appropriate products or services.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Participated in ongoing training and compliance activities.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Education

High School Diploma -

West Milford High School
West Milford, NJ
06-2009

Skills

  • Sales forecasting
  • Visual merchandising
  • Salon support
  • Payroll administration
  • Team building
  • Customer service
  • Staff training
  • Dog training support
  • Conflict resolution
  • Team development
  • Task delegation
  • PetsHotel Support
  • Recruiting and hiring
  • Employee scheduling

Timeline

Assistant Store Leader

PetSmart
04.2016 - Current

Camp Counselor

Camp Bow Wow
07.2015 - 08.2016

Front Desk Receptionist

Best Friends Pet Resort
07.2013 - 07.2015

Fish Specialist

Petco
01.2011 - 07.2013

High School Diploma -

West Milford High School

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Samantha Finley