Samantha Flores
Phoenix,AZ
Summary
Diligent shift leader with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.
Overview
4
4
years of professional experience
Work History
Sales Associate
Quay
Scottsdale, AZ
12.2023 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Shift Leader
Starbucks
Phoenix, AZ
11.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
Courtesy Clerk
Frys Food
Scottsdale, AZ
05.2021 - 10.2022
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Collaborated with team members to maintain a well-organized and efficient work area.
- Promoted a safe shopping environment through vigilant monitoring of potential hazards such as spills or cluttered aisles, addressing issues promptly as they arose.
Education
High School Diploma -
Camelback Highschool
Phoenix, AZ05-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Multi-tasking strength
- Relationship building
- Money handling
- Stocking and receiving
Timeline
Sales Associate
Quay
12.2023 - Current
Shift Leader
Starbucks
11.2022 - Current
Courtesy Clerk
Frys Food
05.2021 - 10.2022
High School Diploma -
Camelback Highschool