Samantha Freeman
Lansing,MI
Summary
With a solid foundation in Biochemistry and proven customer service expertise, I am pursuing a career as a Funeral Director dedicated to providing compassionate, dignified care. I bring adaptability, strong communication skills, and a commitment to excellence in all interactions. My focus is on supporting families with professionalism and sensitivity, ensuring every detail is handled with the utmost respect and integrity.
Overview
14
14
years of professional experience
Work History
Apprentice Funeral Director
Sharp Funeral Home
Swartz Creek, Michigan
09.2025 - Current
- Assisted families in arranging funeral services with compassion and professionalism.
- Prepared deceased individuals for viewing following established protocols and guidelines.
- Coordinated transportation of remains to and from funeral home and service locations.
- Collaborated with team members to uphold high standards of care and service quality.
- Provided support to families during the visitation and funeral services.
- Cleaned, maintained and stocked mortuary facilities ensuring they were presentable at all times.
- Performed administrative duties such as filing documents and maintaining customer databases.
- Answered phone calls from potential customers inquiring about available services provided by the company.
- Assisted with funeral arrangements, including discussing service options and completing paperwork.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Obtained information to complete death certificates or burial permits.
Digital Shopper & Team Lead
Walmart
Lansing, MI
10.2018 - Current
- Guided customer orders efficiently, ensuring compassionate communication during high-pressure situations
- Coordinated with delivery services to handle transfers with professionalism and sensitivity
- Monitored inventory control with attention to detail, anticipating customer needs and requests
- Executed organizational skills to oversee team workflow and ensure surpassing of goals under time constraint
- Advised customers on suitable substitutes for dated, discontinued or unavailable products.
Mortuary Science Practicum Student
Palmer Bush and Jensen Family Funeral Home
Lansing, MI
08.2024 - 07.2025
- Assisted families in planning memorial services and funeral arrangements.
- Prepared and maintained accurate records of services and client information.
- Supported staff during viewings and services, ensuring comfort for attendees.
Assistance Lead Cashier
OneStop
Mount Morris, MI
06.2012 - 03.2020
- Demonstrated empathetic customer service while managing transactions and engaging with a diverse clientele
- Verified cleanliness and order at workstations, contributing to a respectful and comforting environment
- Initiated safety protocols rigorously, showcasing the ability to handle emergencies with poise
- Trained new employees in areas of service excellence and operational practices with patience and clear guidance.
Education
Bachelor of Science (B.S.) - Mortuary Science -
Wayne State University
12-2025
Some College (No Degree) - General Education
Kalamazoo Valley Community College
Kalamazoo, MI03-2026
Bachelor of Science in Biochemistry -
University of Michigan
12-2015
Skills
- Customer Interaction
- Settling Disputes
- Leadership and Instruction
- Expertise in Planning
- Versatility
- Caring and Compassionate
- Capacity to Adjust
- Verbal And Written Communication
- Embalming techniques
- Body preparation
- Restorative art
Timeline
Apprentice Funeral Director
Sharp Funeral Home
09.2025 - Current
Mortuary Science Practicum Student
Palmer Bush and Jensen Family Funeral Home
08.2024 - 07.2025
Digital Shopper & Team Lead
Walmart
10.2018 - Current
Assistance Lead Cashier
OneStop
06.2012 - 03.2020
Bachelor of Science (B.S.) - Mortuary Science -
Wayne State University
Some College (No Degree) - General Education
Kalamazoo Valley Community College
Bachelor of Science in Biochemistry -
University of Michigan