Samantha Galvez

Contractor responsible for assisting National Oceanic and Atmospheric Administration (NOAA) Freedom of Information Act (FOIA) Liaison in the Acquisition and Grants Office (AGO) Policy and Oversight Division located in Kansas City, MO.

• Monitor FOIAXpress.gov for all new incoming FOIA requests, organizing every request, requesting responsive records from Acquisition Divisions within NOAA, reviewing and redacting documents, submitting to NOAA General Counsel for reviews and clearances, submitting to NOAA FOIA Officer for Final Approval signatures, to completion and closure responses to requesters.

• Responsible for creating, maintaining and overseeing nationwide executive level reports pertaining to finance, business performance and quarterly inventory, sales, revenue and company status reports.
• Travelled to newly acquired and existing locations to assist with integrating or establishing new software and business functions
• Trainer for implementation at newly acquired satellite locations
• Scheduled training sessions with the least impact to operations
• Created and maintained business functional reports for executive level management teams
• Regional administrative support when satellite locations are in need of additional support

• Managed all aspects of the Customer Service department for the Midwest Region, including daily operations, training, office functions, and team building.
• Assisted in implementing McKesson Medical Surgical policies
• Identified GAPs in customer service functions
• Performed Change Management Trainings at multiple customer service locations
• Conducted core E1 training for customer service representatives in multiple DC locations
• Built and maintained training material for JD Edwards training for MMS customer service representatives
• Organized training schedules with minimal impact to service level requirements
• Organized, communicated and performed training for Cisco Phone Implementation during DC optimizations
• Managed four customer service locations for the Midwest Region
• Maintained Kronos timesheets and approved PTO for the Midwest Region

• Managed a team of seven office personnel in the Customer Service department for the Kansas City branch, to include supervising all incoming calls, daily billing processes, training, problem solving, and ensuring accuracy of customer orders.
• Managed, scheduled and coordinated office day to day operations of the Customer Service and Accounts Receivable departments to ensure efficiency and productivity
• Advised and evaluated associates on the job performances and expectations, mediated and resolved internal disputes and established a healthy team environment
• Implemented TCS/Rep Direct program with all customer service representatives and sales assistants
• Trained new employees in office procedures and policies, managed and conducted training sessions for all new employees
• Delegated work responsibilities among office personnel
• Excelled in resolving challenges with innovative solutions, systems and process improvements which enhanced customer satisfaction
• Conducted bi-weekly staff meetings in order to ensure all employees were up to date on all company training programs, policies and internal business updates
• Maintained positive mental attitude toward new upcoming changes business wide