Samantha Garza
Tacoma,WA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Olive Garden. Skilled in complex problem-solving and effective team leadership. Excelled in staff training and development, significantly improving service delivery through meticulous time management and communication. Demonstrates a strong ability to resolve conflicts and mentor teams for peak efficiency.
Overview
11
11
years of professional experience
Work History
Manager
Olive Garden
Tukwila, WA
05.2023 - 06.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Server
Olive Garden
Tukwila, WA
08.2016 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Shift Manager
McDonald's
Othello, WA
02.2013 - 07.2016
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Othello High School
Othello, WASkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
Timeline
Manager
Olive Garden
05.2023 - 06.2024
Server
Olive Garden
08.2016 - 04.2023
Shift Manager
McDonald's
02.2013 - 07.2016
Othello High School