Samantha Gasca
Glendale Heights,IL
Summary
I am a detail-oriented Dental Receptionist with 3 years of experience supporting administrative and clinical operations in a fast-paced dental office. I am skilled in patient scheduling, insurance verification, and maintaining accurate patient records. I provide excellent patient care, strong communication, and help ensure smooth daily office workflow. I want to expand my knowledge into taking the next steps to become a Certified Dental Assistant and become cross trained to help my team in anyway that I can.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Dental Essence
Addison, IL
02.2024 - Current
- Managed incoming calls, answered patient inquiries, and handled appointment changes.
- Greeted and assisted patients with forms and health history while ensuring a welcoming environment.
- Verified dental insurance coverage and coordinated treatment plans for patients based on their benefits.
- Processed patient payments including copays, credit cards, and payment plans.
- Coordinated communication between dentists, hygienists, and patients to ensure smooth daily operations.
Patient Care Specialist
Eagle Falls Dentisrty
Bloomingdale, IL
07.2023 - 02.2024
- Enhanced patient satisfaction by providing timely and compassionate care.
- Provided exceptional customer service, addressing patient inquiries and concerns with professionalism.
- Coordinated patient appointments and managed scheduling systems to optimize workflow efficiency.
- Implemented process improvements that reduced wait times and enhanced overall patient satisfaction ratings.
Receptionist
Pilot Freight Services
Northlake, IL
03.2021 - 03.2023
- Assisted in processing shipments and tracking deliveries using logistics software.
- Ensured office supplies were stocked and organized for operational efficiency.
- Developed improved communication protocols between departments to enhance workflow.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
High School Diploma -
Lake Park High School
Roselle, ILContinuing Education -
College of DuPage
Glen Ellyn, ILCertified Dental Assistant -
Accelerated Academy
Naperville, IL04-2026
Skills
- CPR Certification
- Attention to detail
- Telephone etiquette
- Dentrix
- Time management
- Open Dental
Languages
Spanish
Professional Working
Timeline
Front Desk Receptionist
Dental Essence
02.2024 - Current
Patient Care Specialist
Eagle Falls Dentisrty
07.2023 - 02.2024
Receptionist
Pilot Freight Services
03.2021 - 03.2023
High School Diploma -
Lake Park High School
Continuing Education -
College of DuPage
Certified Dental Assistant -
Accelerated Academy