Samantha Gillespie
Bedford,IN
Summary
Dynamic leader with a proven track record at SUBWAY® Restaurants, adept in team leadership and complex problem-solving. Excelled in enhancing customer satisfaction and staff development, demonstrating exceptional verbal communication and time management skills. Achieved significant improvements in service delivery and team performance, showcasing a commitment to excellence and continuous learning.
Overview
7
7
years of professional experience
Work History
Manager
SUBWAY®Restaurants
Mitchell, IN
09.2023 - Current
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Lathe Operator
MMP
Campbellsburg, IN
08.2021 - 09.2023
- Upheld a clean work environment by performing routine housekeeping tasks around the machine area.
- Enhanced production efficiency by optimizing lathe machine settings and implementing preventative maintenance measures.
- Served as a valuable resource for others seeking guidance on best practices concerning lathe operations.
- Adapted quickly to changes in job requirements, demonstrating flexibility and a commitment to continuous learning.
- Managed inventory of raw materials and cutting tools, reducing delays due to insufficient stock levels.
- Adhered to company protocols for documentation, ensuring accurate record-keeping of daily activities and results.
HHA
Virtical Home Health
Mitchell, IN
09.2020 - 09.2021
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
Pizza Maker
Papa Johns
Mitchell, IN
09.2017 - 09.2020
- Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
- Monitored and maintained clean working areas and cooking surfaces.
- Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Diploma -
Mitchelle High School
Mitchell, IN05.2022
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Schedule Preparation
- Marketing
- Budget Control
Languages
Spanish
Limited Working
Timeline
Manager
SUBWAY®Restaurants
09.2023 - Current
Lathe Operator
MMP
08.2021 - 09.2023
HHA
Virtical Home Health
09.2020 - 09.2021
Pizza Maker
Papa Johns
09.2017 - 09.2020
Diploma -
Mitchelle High School