Samantha Goguette
Summary
Versatile team member offering over 5 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. I'm also a very motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Online Personal Shopper
Walmart
07.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Team Member
Wendy's Restaurant
03.2016 - 05.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
Education
Bachelor of Science - Health Sciences
Georgia Gwinnett College
Lawrenceville, GA05.2025
Skills
- Online Systems
- Maintaining Freshness
- Inventory Management Systems
- Mobile Ordering Understanding
- Payment Processing
- Product Knowledge
Timeline
Online Personal Shopper
Walmart
07.2021 - Current
Team Member
Wendy's Restaurant
03.2016 - 05.2021
Bachelor of Science - Health Sciences
Georgia Gwinnett College
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