Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Samantha Lopez

Sacramento,CA

Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. Offering 11 years of related experience, diligent nature and expertise in electronic records management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Medical Office Manager

Health And Life Org.
Sacramento, CA
07.2020 - 04.2024
  • Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
  • Managed daily administrative tasks to ensure smooth operations within the medical office environment.
  • Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
  • Addressed and remedied all patient or team member issues.
  • Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
  • Managed 10 employees with various personalities and from different cultures for large 10 -physician practice.

Medical Receptionist/ Medical Assistant

Health And Life Org.
Sacramento, CA
01.2013 - 07.2020
  • Verified and updated demographic and other personal information along with insurance verification and copay/deductible collection.
  • Assisted with Patient check-in and check-out.
  • Roomed patient and obtained vital signs, including medication reconciliation and performed urinalysis.
  • Administered Vaccines.
  • CAIRS, VFC trained.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Provided exceptional customer service to patients, addressing their needs promptly and professionally while demonstrating empathy and understanding.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Effectively communicated between insurance companies, pharmacies, billing department, referral department

Education

No Degree - Medical Assistant

Kaplan College
Sacramento, CA
10.2012

High School Diploma -

Keema Highschool
Sacramento
02.2010

Skills

  • Strong Work Ethic
  • HIPAA Regulations Understanding
  • Effective Multitasking
  • Professional telephone etiquette
  • Conflict Resolution
  • Medical Practice Operations
  • Insurance Eligibility and Verification
  • Staff Scheduling
  • Medical Records Administration
  • EMR Software
  • Decision-Making Competence
  • Critical Thinking

Certification

  • OSHA Training
  • Biohazard Training
  • HIPPA
  • Preventing workplace Violence

Languages

Spanish
Native or Bilingual

Timeline

Medical Office Manager

Health And Life Org.
07.2020 - 04.2024

Medical Receptionist/ Medical Assistant

Health And Life Org.
01.2013 - 07.2020

No Degree - Medical Assistant

Kaplan College

High School Diploma -

Keema Highschool

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Samantha Lopez