Samantha Gonzales
Houston
Summary
Focused on giving customers positive experiences every visit. Skilled at helping new employees serve customer needs to build loyalty and earn repeat business.
Demonstrated knowledge of customer relations, employee training, and restaurant operations. Successful at handling simultaneous tasks in high-volume environments to satisfy customers and assist team members. Familiar with a wide range of beverage options and off-menu preparations.
Overview
3
3
years of professional experience
2024
2024
years of post-secondary education
1
1
Certification
Work History
Barista Trainer
The Core Cafe
Spring
11.2023 - Current
- Trained new baristas on coffee preparation techniques and customer service skills.
- Developed training materials to enhance barista knowledge and skills.
- Oversaw daily operations to ensure quality standards in beverage preparation.
- Maintained cleanliness and organization of the training area and equipment.
- Assisted in implementing new coffee recipes and menu items for staff training.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Greeted guests with pleasant smile and superior customer service.
Barista
Barbarossa
Spring
12.2022 - 11.2023
- Prepared high-quality espresso drinks using various brewing techniques.
- Maintained cleanliness and organization of the coffee preparation area.
- Provided excellent customer service by taking and processing orders efficiently.
- Operated cash register and handled transactions accurately during busy shifts.
- Engaged customers by sharing knowledge about coffee blends and brewing methods.
- Collaborated with team members to ensure smooth cafe operations during peak hours.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
Education
Pearblossom Academy
Bogue Chitto, MSSkills
- Customer engagement
- Training development
- Cash handling
- Inventory management
- Team collaboration
- Time management
- Attention to detail
- Effective communication
- Health codes compliance
Certification
- Food handlers certified
- HIPAA certified
- Certified Medical administration assistant- optional(future)
Timeline
Barista Trainer
The Core Cafe
11.2023 - Current
Barista
Barbarossa
12.2022 - 11.2023
Pearblossom Academy