Samantha Graham
Administrative Assistant
Mount Sterling,OH
Summary
Effective Scheduling Coordinator promoting more than 10 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Scheduling Coordinator
Ohio ENT
Columbus, OH
04.2021 - Current
- Streamlined scheduling processes by implementing efficient organizational tools and techniques.
- Increased customer satisfaction with consistent follow-up calls to confirm appointments and address concerns promptly.
- Utilized electronic health record systems effectively to input accurate data and minimize errors in documentation or communication between providers.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
Multi Skilled Technician (MST)
Mount Carmel Health System Inc.
Columbus, OH
12.2015 - 04.2021
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Administrative Assistant
Danbury Senior Living
Columbus, OH
07.2012 - 12.2015
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Education
Associate of Arts - Human Resources Development
Columbus State Community College
Columbus, OH 03.2023 - Current
High School Diploma -
Hilliard Darby High School
Hilliard, OH 08.2007 - 05.2010
Skills
Clerical Support
Problem-Solving
Teamwork and Collaboration
Payroll Processing
Privacy policies
Protected Health Information
Invoice Processing
Clerical Support
Timeline
Associate of Arts - Human Resources Development
Columbus State Community College
03.2023 - Current
Scheduling Coordinator
Ohio ENT
04.2021 - Current
Multi Skilled Technician (MST)
Mount Carmel Health System Inc.
12.2015 - 04.2021
Administrative Assistant
Danbury Senior Living
07.2012 - 12.2015
High School Diploma -
Hilliard Darby High School
08.2007 - 05.2010