Samantha Greenwood
Sandwich,IL
Summary
I am motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. I have advanced abilities in EPIC, Supportive Patient Service Representative with 3years of experience and 3 years of experience in prior authorization with Radiation oncology, dedicated to efficient office administration and comprehensive assistance. I am a hardworking and reliable patient service representative with strong ability in communication and efficiency. Highly organized, proactive and punctual with team-oriented mentality. I am an extremely bubbly person and love making others smile.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Aurora Health Care
Milwaukee, USA
08.2019 - Current
- Coordinated between patients and healthcare professionals to meet patient needs
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations
- Provided consultations for patients about rights and services
- Answered patient questions and fielded complaints
- Ran credit card batches and balanced deposits on a daily basis
- Handled all delegated tasks, including arriving and providing great customer service
- Improved operations by working with team members and customers to find workable solutions
- Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Improved customer satisfaction by finding creative solutions to problems
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Recognized by management for providing exceptional customer service
- Answered Numerous calls per shift to answer customer questions.
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising LLC
Plainfield, USA
06.2017 - 11.2019
- Contacted emergency personnel and provided aid while waiting for further assistance
- Encouraged students to practice swimming strokes to improve technique and skills
- Performed basic life support, including CPR to stabilize individuals prior to ambulance arrival
- Coordinated and instructed dive programs for 6 month to 14 year aged children
- Engaged with students to help them acclimate to and become comfortable in pool
- Demonstrated Breast and Butterfly swimming strokes through repetition and proper positioning
- Worked one-on-one with special needs students, delivering guidance and reassurance
- Documented each student's progress and gave constructive feedback for areas that could be improved.
Manager
CVS pharmacy
Aurora, USA
03.2017 - 08.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Assisted negotiation with vendors and suppliers to reduce cost by [Number]%
- Reduced shrink by developing culture of loss prevention, improving return processes and upgrading store layout
- Greeted and encouraged feedback from customers to implement in-store operational changes
- Trained employees on additional job positions to maintain coverage of roles at all times
- Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction
- Automated office operations, managed client correspondence and tracked records
- Handled over $3,000 in funds each day in fast-paced environment
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations
- Cross-trained in every store role to maximize operational knowledge.
Education
High School Diploma -
Oswego High School
Oswego, ILSkills
- Medical filing
- Appointment confirmation
- Office administration
- Team building
- Administrative support
- Team management
- Organization
- Customer service
- Communications
- Scheduling
- Patient scheduling
- HIPAA compliance
- Attention to detail
- Patient greeting
- Medical insurance
- Insurance verification
- Phone etiquette
- Medical terminology knowledge
- Prior authorization process
- Authorizations
- CPT coding
Timeline
Patient Service Representative
Aurora Health Care
08.2019 - Current
Swim Instructor
Goldfish Swim School & Goldfish Swim School Franchising LLC
06.2017 - 11.2019
Manager
CVS pharmacy
03.2017 - 08.2019
High School Diploma -
Oswego High School