Samantha Hallada
Smokin Jack's BBQ
MILWAUKEE,WI
15
years of professional experience
Detail-oriented manager with a strong focus on organizational systems and training development. Adept at cross-training employees to enhance team agility, ensuring peak performance and operational efficiency.
Work History
Manager
3 Years 1 Month- Mentored team members, fostering professional development and enhancing teamwork across shifts.
- Managed scheduling and staffing to align with peak business hours and operational needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Developed and delivered training programs to enhance employee skills and knowledge retention.
- Assessed training needs through surveys and performance evaluations to tailor content effectively.
- Prepared diverse menu items, ensuring adherence to quality standards and presentation guidelines.
- Mentored junior cooks, providing training on cooking techniques and kitchen best practices.
- Worked effectively in fast-paced environments.
Server/Bartender
4 Years 11 Months- Trained new staff on menu items, drink preparation, and service standards.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Implemented upselling techniques, increasing average check amounts through strategic recommendations.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
Server
1 Year 3 Months- Delivered exceptional customer service by promptly addressing guest needs and inquiries.
- Implemented efficient workflows that reduced table turnover time and improved guest satisfaction.
- Resolved customer complaints professionally, ensuring positive dining experiences and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Server
4 Years 4 Months- Trained new team members on service standards, enhancing overall team performance.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
High School Diploma
Skills
Workforce management
Team delegation
Performance metrics
Time management
Inventory management
Decision-making
Attention to detail
Organizational systems
Customer service
Timeline
Manager
Smokin Jack's BBQ
06.2023 - 07.2026Read More
Server/Bartender
Point Burger Bar
07.2018 - 06.2023Read More
Server
Lumber Inn
10.2016 - 01.2018Read More
Server
Perkins Family Restaurant
01.2012 - 05.2016Read More
Kettle Moraine High School
High School Diploma
Read More