Samantha Hanna
Brighton
Summary
Demonstrates hospitality and capability to excel in guest relations and service excellence. Skilled in managing reservations, greeting guests, and maintaining organized front-of-house environment. Strong emphasis on teamwork, adaptability, and delivering consistent, high-quality results. Strong communication, multitasking abilities, and positive attitude ensure welcoming and efficient experience for all guests.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Coratti's Pizzeria Bar and Bocce
07.2023 - Current
- Greeted and seated guests efficiently, ensuring a welcoming atmosphere.
- Managed reservations and waitlists using restaurant management software.
- Collaborated with front-of-house team to optimize guest flow during peak hours.
- Assisted in training new staff on customer service protocols and procedures.
- Communicated effectively with kitchen staff regarding special requests and dietary restrictions.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service Representative
Airborne Adventure Park
07.2022 - 11.2022
- Assisted customers with inquiries, providing accurate information and support.
- Resolved customer complaints efficiently, ensuring satisfaction and retention.
- Collaborated with team members to streamline communication processes.
- Handled routine tasks while adapting quickly to changing priorities and demands.
Education
High School Diploma -
Brighton High School
Brighton, MINo Degree - Nursing
Michigan State University
East Lansing, MI05-2029
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Conflict resolution
- Reservation handling
- Server support
- Payment processing
Certification
- EMT - Emergency Medical Technician
Timeline
Restaurant Hostess
Coratti's Pizzeria Bar and Bocce
07.2023 - Current
Customer Service Representative
Airborne Adventure Park
07.2022 - 11.2022
High School Diploma -
Brighton High School
No Degree - Nursing
Michigan State University