Samantha Hansen
Windsor,CO
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
11
11
years of professional experience
Work History
Manager
Mary's Mountain Cookies - Fort Collins
08.2020 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
Staff Member
Mary's Mountain Cookies - Fort Collins
09.2018 - 08.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
- Responded sensitively and competently to service customers with diverse cultural backgrounds.
- Developed strong relationships with clients through consistent communication and attentive customer service.
Regional Manager
Berry Blendz
05.2016 - 05.2018
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Established and maintained operational standards for three locations.
Manager
Berry Blendz
05.2014 - 05.2016
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Staff Member
Berry Blendz
05.2013 - 05.2014
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Established positive relationships with customers and other staff members.
Education
High School Diploma -
Windsor High School
Windsor, CO05.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Operations Management
- Schedule Preparation
Timeline
Manager
Mary's Mountain Cookies - Fort Collins
08.2020 - Current
Staff Member
Mary's Mountain Cookies - Fort Collins
09.2018 - 08.2020
Regional Manager
Berry Blendz
05.2016 - 05.2018
Manager
Berry Blendz
05.2014 - 05.2016
Staff Member
Berry Blendz
05.2013 - 05.2014
High School Diploma -
Windsor High School
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