Samantha Hansen

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Assisted with hiring, training and mentoring new staff members.
• Approved regular payroll submissions for employees.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Supervised guests at front counter, answering questions regarding products.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
• Trained new employees on proper protocols and customer service standards.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Trained and guided team members to maintain high productivity and performance metrics.
• Assisted in recruiting, hiring and training of team members.
• Monitored daily cash discrepancies, inventory shrinkage and drive-off.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
• Supervised creation of exciting merchandise displays to catch attention of store customers.
• Reported issues to higher management with great detail.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Developed and implemented successful staff incentive programs to motivate employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Successfully shut down and reopened a store for a remodel
• Was on the remodel team which included 9 different store remodels
• Traveled to different stores to help when needed

• Provided support to help students with special needs learn and grow.
• Provided support during classes, group lessons, and classroom activities.
• Supported student learning objectives through personalized and small group assistance.
• Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
• Assisted teachers with classroom management and document coordination to maintain positive learning environment.
• Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
• Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
• Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
• Monitored student classroom and outdoors activities to promote student safety.

• Removed trash, swept, and mopped floors for professional appearance.
• Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
• Stocked shelves and organized merchandise displays for easy retrieval.
• Pleasantly greeted customers and provided prompt and courteous service.
• Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
• Retrieved items for customers and verified prices.
• Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Communicated with customers and staff politely and professionally to uphold store standards.
• Addressed customer complaints and concerns, providing mutually beneficial solutions.
• Operated cash register to accurately process and record customer payments.
• Managed efficient cash register operations.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Prepped and prepared fruit and vegetables for trays
• Book keeping in the evening
• Balancing tills, creating new tills
• Bank deposits

Cultivated strong relationships with City representatives.

Tracked and managed customer complaints to maintain service quality.

Established and maintained effective vendor relationships.

Conducted training sessions for office staff and crew supervisors on handling customer complaints.

Monitored status of locating and 811 tickets.

Occasionally managed acquisition and monitoring of permits.

Recruited and onboarded qualified personnel.