Samantha Haro
Maricopa,AZ
Summary
Throughout my career from customer service, I have never lost sight of the fact that employee satisfaction drives performance. Through comprehensive reporting of key metrics, I have consistently helped streamline customer care processes to improve customer satisfaction and increase sales growth.
Overview
6
6
years of professional experience
Work History
Appointment Scheduler
Adobe Population Health
09.2024 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from potential customers.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Acted as first point of contact and set appointments for prospective clients.
Customer Service Representative
Computershare
03.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or issues on account.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for payments made or payments that had to be made soon.
Cashier
Savers Thrift Store
02.2019 - 01.2021
- Organized clothes deemed wearable for sale.
- Worked as a cashier when we had busy days
- Prepared clothing items for sale by hanging, pricing, and displaying them at the front of the store.
Education
High School Diploma -
NorthPark High school
Baldwin Park01.2017
Skills
- Organizational Skills
- Leadership Skills
- Communication Skills
- Problem Solving
- Active Listening
- Management
- Interpersonal Communication
- Payment Processing
- Data Entry
- Fast typing Speed
- Navigating through different applications
- Database Research
- Appointment Scheduling
- Order Processing
- MS Office
- De-Escalation Technique
Personal Information
Date of Birth: 07/19/1999
Hobbies and Interests
- Photography
- Art & Video Editing
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Appointment Scheduler
Adobe Population Health
09.2024 - Current
Customer Service Representative
Computershare
03.2022 - 01.2024
Cashier
Savers Thrift Store
02.2019 - 01.2021
High School Diploma -
NorthPark High school
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